Associate Digital Service Designer (Products)

About the role

Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered. Applications made without a cover letter will not be accepted. Background of department/role Join Canterbury Christ Church University at an exciting time as we reshape how digital services are designed and delivered. As part of our newly established Digital Products team, you'll play an important role in improving the digital experiences that support students, staff and the wider University community. Working within a collaborative multidisciplinary environment, you'll help design intuitive, accessible and user-centred services that make a real difference to everyday interactions across the University. As our Associate Digital Service Designer, you will support the design and continuous improvement of end-to-end digital services. You'll use service design, UX and customer experience methodologies to understand user needs, map journeys, redesign business processes and help create seamless digital experiences that deliver measurable value. This role is ideal for someone with experience in service design, UX or customer experience who enjoys solving problems, facilitating workshops, analysing user insight and collaborating with technical and business teams. You'll be confident engaging with a wide range of stakeholders and passionate about designing services around the needs of users. To be successful, you'll have experience applying user-centred design principles, conducting research and translating insights into practical service improvements. You'll be comfortable working across the full service lifecycle and able to communicate complex ideas clearly to both technical and non-technical audiences. Experience of journey mapping, service blueprinting, business process analysis and stakeholder engagement is essential. Desirable requirements include experience working in Higher Education or another large, complex organisation, together with familiarity with Agile delivery and relevant qualifications in Service Design, UX or Customer Experience. About Digital at Canterbury Christ Church University Digital Services has recently undergone a significant transformation to create dedicated Digital Services, Digital Products, Digital Security and Digital Solutions functions. We are investing in modern digital platforms, identity services, enterprise architecture, data capabilities, automation and service management to support the University's Vision 2030 ambitions. You'll join a growing Digital Products team working across a wide range of strategic initiatives to improve customer experience, modernise services and support digital transformation across the University. You'll have the opportunity to influence how services are designed, help embed user-centred ways of working and contribute to meaningful organisational change. How will you work? We are committed to supporting flexible methods of working wherever possible. Campus attendance will vary depending on business need, collaborative workshops, stakeholder engagement and project activity. In most cases, the work location will be determined by the service required or the activities being undertaken, with a balance between on-campus collaboration and remote working. How to apply Start date for applications: 26 th June 2026 Closing date for applications: 9 th July 2026 Interviews are to be held: TBC. If you require further information regarding the post please feel free to contact natasha.vaccaro@canterbury.ac.uk (strictly no agencies, thank you) quoting reference number REQ06243 . Please note, Canterbury Christ Church University reserves the right to bring the closing date of this position forward where a high volume of applications is received. Benefits of Working at CCCU Canterbury Christ Church University is located in the world-famous Cathedral city amongst stunning history and heritage. Canterbury is a thriving international destination, with many students and staff choosing to study and work here, making this historic, cosmopolitan city vibrant and culturally diverse. Our staff enjoy competitive salaries and an excellent working environment with a wide range of benefits, including membership of the Local Government Pension Scheme, generous annual leave, additional discretionary closure days over the Christmas period, and access to university facilities including the library and fitness centre. We are strongly committed to equality, diversity and inclusion and recognise the value of a diverse workforce. Additional Information Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and enable everyone to thrive in a culture underp

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