FM Development & Delivery Manager

About the role

We are looking for a driven and experienced Development & Delivery Manager (FM) to join our growing team. This is a dynamic role combining business development with operational leadership, where you will play a key part in winning new business and delivering high-quality Facilities Management solutions. This role blends commercial business development with operational leadership. You will represent FRG's Facilities Management offering to prospective clients and oversee the delivery of high-quality, end-to-end FM solutions, including: Soft FM services: Security, Cleaning, Laundry, Waste Management, Reception, and other support services Hard FM services: Mechanical & Electrical maintenance and statutory compliance, delivered through FRG's specialist sister company to provide a seamless, single-source service The successful candidate will be an experienced FM professional with a strong track record in compliant service delivery, business development, and client relationship management. First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. is a dynamic and forward-thinking provider of security, risk management, and facilities solutions. We distinguish ourselves through the integration of cutting-edge technology, a commitment to employee development, and a culture rooted in inclusivity and positivity. At FRG, every team member's contribution is valued, and collective success is celebrated. About the Role Business Development & Growth: Identify and secure new business opportunities across key sectors Build strong relationships with prospective and existing clients Lead client presentations, site visits, and solution workshops Support tenders, pricing strategies, and contract negotiations Develop strategic account plans to maximise revenue growth Service Delivery & Mobilisation: Lead the mobilisation of new contracts, ensuring seamless go-live Oversee the delivery of integrated FM services Coordinate Soft FM services (e.g. Cleaning, Security, Waste, Reception) Work closely with our specialist partner for Hard FM (M&E services) Ensure all KPIs, SLAs, and compliance standards are achieved Account & Relationship Management: Act as a senior point of contact for key clients Drive client satisfaction, retention, and long-term partnerships Identify opportunities for service improvement and contract growth Commercial Performance: Deliver against revenue and gross margin targets Manage contract profitability and pipeline growth Support renewals, extensions, and upsell opportunities Leadership & Collaboration: Work closely with operational teams to ensure high-quality service delivery Build strong relationships with our Hard FM delivery partner Provide leadership during contract mobilisation and implementation Support and mentor operational teams where appropriate Promote a culture of safety, compliance, and continuous improvement Requirements Essential: Proven experience within Facilities Management Strong track record in business development and contract delivery Experience delivering integrated Soft and Hard FM services Commercially astute with strong financial awareness Excellent communication, presentation, and stakeholder management skills Ability to manage complex contracts and senior client relationships Full UK driving licence Desirable: IWFM qualification (or equivalent) NEBOSH or IOSH certification Experience in sectors such as healthcare, education, commercial, or public sector Knowledge of Mechanical & Electrical services Experience with tenders and procurement frameworks

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