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Senior Director, Design

External
lifestance logoLifestance · Remote
$229K–$286K/yrFull-timeRemoteToday
AccessibilityCross-functional CollaborationDesign SystemsDesign ThinkingLeadershipPrototyping
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Requirements

  • 10+ years in product / experience / service design, with at least 5 years in leadership (VP, Head, or equivalent)
  • Proven track record scaling and leading design organizations across disciplines (UX, UI, research, content, service design)
  • Experience in high-complexity, regulated domains (healthcare, wellness, mental health, medical, fintech, etc.)
  • Deep expertise in user-centered design, design systems, service design, research methodologies
  • Ability to partner with executives, communicate design vision, and

Benefits

ROLE OVERVIEWYou will partner closely with Product, Engineering, Clinical, Operations, Marketing, and leadership to align design impact with business goals, clinical outcomes, and operational realities, and you will advocate with senior leadership to ensure design thinking remains a top organizational priority.Consistent with LifeStance's values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description.COMPENSATION: $229,000 - $286,000/annually in addition to a competitive bonus planKEY RESPONSIBILITESStrategy & VisionDefine and drive the design vision and strategy aligned with LifeStance's mission, growth objectives, and care modelTranslate strategic priorities into coherent design roadmaps and initiativesEvangelize design thinking across the organization-ensure design is deeply woven into how decisions are madeChampion the User: Be the ultimate advocate for our users in all product decisions. Drive a culture of deep user empathy and leverage research and data to inform our design direction.Leadership & Team BuildingBuild, mentor, and lead a multidisciplinary design organization (product designers, design ops, design managers, and research)Hire top talent and foster an environment of psychological safety, craftsmanship, collaboration, growth, and innovationChampion and elevate the craft of design across the organization. Be the standard-bearer for quality, establishing processes and systems that ensure we ship polished, thoughtful, and impactful work.Define competencies, career paths, performance frameworks, learning & development for designersCross-Functional CollaborationPartner with Product, Engineering, Clinical leaders, and Operations to integrate design thinking earlyBe a voice for user empathy, human values, accessibility, equity, and inclusion in all design decisionsHelp measure and define design-led KPIs (e.g. adoption, retention, NPS, usability metrics, engagement) and tie design work to business outcomesAct as design representative in executive-level discussions, board-level discussions, and external forumsResearch, Insights & InnovationOversee strategy for generative and evaluative research-ensure insights continuously inform design directionFoster experimentation mindset (A/B tests, prototyping, rapid iteration)Partner with collaborators to bring more personalized, data-driven, adaptive experiencesContinuously scan design, health-tech, and mental-health trends for opportunities (e.g. AI/ML personalization, conversational UX, VR/AR therapeutic experiences)Health insuranceDental insuranceVision insurance401(k)Equity / stock optionsPerformance bonusParental leave

Additional Information

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose.

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