Customer Success Director - Healthcare (C1 - B2B)

Responsibilities

• Own and drive CLEAR's customer success strategy across healthcare partners, ensuring strong adoption, retention, and expansion of CLEAR's identity solution
• Build, develop, and lead a high-performing Customer Success function, setting clear goals, coaching team members, and driving a culture of accountability and excellence
• Establish and deepen executive-level relationships across healthcare organizations, positioning CLEAR as a trusted, strategic partner
• Partner cross-functionally with Business Development, Product, Technology, and Operations to shape and deliver scalable, high-impact customer experiences
• Lead end-to-end lifecycle management across complex healthcare implementations, from solution design and contracting through execution and ongoing optimization
• How you'll measure success:
• Performance against renewals, contract expansion, and revenue growth across healthcare partners
• Product adoption, utilization, and successful rollout of new healthcare use cases
• Partner satisfaction, retention, and executive-level engagement
• Operational excellence across implementations, including on-time delivery and scalability
• What you're great at:
• 8+ years of experience in customer success, partnerships, consulting, or related roles, with significant experience in healthcare
• Proven track record of building and leading high-performing teams while driving measurable customer and revenue outcomes
• Deep understanding of the healthcare ecosystem, including health systems, payers, and/or digital health organizations
• Strong executive presence with the ability to influence and build trust with senior stakeholders internally and externally
• Strategic thinker with the ability to translate complex problems into actionable plans and scalable solutions
• Exceptional communicator with high EQ, attention to detail, and a consultative, solutions-oriented mindset
• Experience leading complex, cross-functional initiatives in fast-paced, high-growth environments
• Willingness to travel as needed to support customer relationships
• How You'll be Rewarded:
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Benefits

Additional Information

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR's identity platform is transforming the way people live, work, and travel. Whether it's at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic. The Customer Success Director - Healthcare will own and execute CLEAR's healthcare customer success strategy, driving long-term value, adoption, and expansion across our partner ecosystem.

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