Management Executive

About the role

Job Summary: We are seeking passionate and ambitious individuals to join our team as a Management Executive. This structured, hands-on program is designed to provide a 360-degree view of restaurant operations through job rotation across key front-of-house roles: Waitress, Receptionist, and Captain. The objective is to cultivate strong operational skills, customer service excellence, and leadership capabilities in preparation for a future managerial role within our organization. Job Description: Your roles and responsibilities are as follows as a Management Executive: - Welcome and host customers upon arrival to the restaurant. . To deliver great and excellence customer service according to company standard. - To serve and portion dishes quickly, efficiently systematically. - Uphold quality, service & cleanliness according to company standard. . Proficient in Menu Planning and recommendation of drinks, dishes and desserts to customer. - Proficient in operating company reservation and table management system for advance reservation booking, amendment and cancellation. - Management of front desk reception operations by receiving incoming calls, emails and attending to customers. - Management and updating of customer record within the Customer Relationship Management system (CRM). . Proficient in management of Point of Sales (POS) system for keying in of items and bill closing. . Perform daily closing on the POS system. . Petty Cash Management. . Planning and management of Part-timers' roster and daily performance record. - Event Planning and management. - Effective communication between departments to ensure smooth daily operation. . Management of official company email accounts by responding to customers' email in a timely manner - Lead and manage a team of Service crew during operation. - Assist manager by getting involved in planning, organizing and execution of special events. - Inventory management of alcohol and beverages in a consistent and timely manner. . Reporting of month-end stock take of inventories to headquarters. - Adhere to hygiene and safety standards. - Adhere to company's standard operating procedures. - Any other appropriate duties and responsibilities as assigned. Job Requirements & Qualifications: Diploma or degree in Hospitality Management, Business, or related field (preferred) Fresh graduates or candidates with up to 1 year of F&B experience welcome Strong interpersonal and communication skills Positive attitude with a willingness to learn and grow Ability to work flexible hours, including weekends and holidays Passion for hospitality and delivering outstanding guest experiences

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