Platform Engineering Manager

About the role

About Euromonitor Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services; we are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence. Purpose of the role The Platform Engineering Manager leads Cloud Engineering and Platform Engineering teams distributed globally, creating the conditions for engineers to do their best work. The role is a people-first leadership position with strong technical leadership accountability: setting direction, removing obstacles, and ensuring the team delivers reliable platform capabilities that enable product teams to move quickly and safely. The Manager partners closely with Team Leaders to build a healthy, inclusive, and high-performing culture grounded in trust and psychological safety. They hire, coach, and develop engineers and leaders through regular 1:1s, feedback, and performance reviews, applying servant leadership and demonstrating empathy for day-to-day engineering challenges (delivery pressure, incidents, technical debt, ambiguity) while supporting sustainable pace. The Manager provides technical leadership focused on enabling product teams through value-add platform services and capabilities . They bring a deep understanding of the problems software engineers face when building and running products-delivery friction, environment inconsistency, reliability issues, security constraints, and managing technical debt-and use that insight to shape platform roadmaps, standards, and guardrails that remove toil and accelerate delivery. They own the team's backlog and roadmap , aligning stakeholders on outcomes and priorities: gathering requirements and feedback, translating them into well-shaped work items, and facilitating collaboration across teams. They ensure functional and non-functional requirements are captured, and they play a key role in FinOps governance to manage public cloud costs responsibly. When critical issues occur, the Manager helps coordinate an effective response to restore service quickly and drive learning through clear follow-up actions. KEY RESPONSIBILITIES People Leadership & Team Health - Hire, coach and develop engineers and Team Leaders through regular 1:1s, feedback and performance reviews; foster an inclusive, psychologically safe culture; maintain sustainable pace and team morale; and actively remove blockers so the team can deliver. Delivery, Backlog & Stakeholder Alignment - Own and prioritise the backlog and roadmap for platform services/capabilities; align stakeholders and product teams on outcomes, scope and timelines; manage dependencies, risks and delivery plans; communicate clearly "why" and "what" to the team; and ensure services are production-ready (SLAs/SLOs, runbooks, on-call readiness, release and change practices). Continuous Improvement - Drive continuous improvement based on data and feedback; identify and remove sources of toil and delivery friction; and improve developer experience for product teams through automation, standardisation and self-service capabilities. Strategy & Outcomes - Define team goals/OKRs aligned to company and technology strategy; translate strategy into an executable roadmap; balance near-term delivery with platform sustainability (reliability, security, maintainability, cost) Learning & Technical Currency - Stay current with public cloud services, CNCF ecosystem and modern engineering practices; bring relevant ideas into the roadmap; and ensure the team has time and support to learn and apply them pragmatically. Technical Leadership & Platform Design - Provide technical leadership on platform and cloud solution design, applying strong software engineering principles and non-functional requirements (scalability, reliability, security, operability). Guide design reviews and technical decisions to ensure platform services/capabilities address real engineering pain points and deliver measurable value for product teams. Leadership Development - Coach Team Leaders to strengthen people leadership, delivery management and technical decision-making; help them build autonomy, consistency and healthy team practices. Documentation & Governance - Ensure clear, accessible documentation for platform services (standards, how-to guides, runbooks, architecture decisions) that enables self-service for product teams and meets business and compliance requirements. Reliability, Incident Response & Operations - Ensure platform services are observable, resilient and operating within agreed targets; coordinate incident response for outages or security incidents; drive root-cause analysis and follow-up actions; and continuously improve operational practices to prevent recurrence. Skills/experiences: - Understanding and experience in applying Servant Leadership principles - Experience in platform init

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