CASS Operations and Data Analyst

Responsibilities

• This newly created role supports oversight of the implementation of the CASS 15 Safeguarding rules and acts as a first-line intake point within the CASS Operations, Data and Risk team for information and data received by ReSOC from firms, auditors, and internal stakeholders.
• Apply a consistent, risk-based approach to prioritise incoming correspondence and data, identify key themes and potential consumer harm indicators, and escalate appropriately within agreed timescales
• Produce concise analysis and MI for stakeholders to support timely decision-making and effective allocation of work across ReSOC and wider FCA teams, ensuring decisions are well informed and aligned to consumer protection goals
• Develop deep knowledge of the CASS and Safeguarding regimes, enhancing your grasp of how firms protect client assets across the UK
• Identify recurring issues, bottlenecks and avoidable rework; propose and implement process improvements (e.g., templates, guidance, automation opportunities, standard operating procedures) to improve efficiency and quality
• Skills required
• Minimum:
• Prior experience of case management systems e.g. Salesforce, Tableau and related workflows
• Prior experience of data analysis and reporting using large datasets
• Demonstrable experience of using MS Excel to intermediate level
• Essential:
• Keen attention to detail and solid analytical skills, paired with an open, innovative mindset that encourages new ideas and collaborative problem solving
• Ability to build positive relationships with key stakeholders, representing the department with confidence, warmth and credibility
• Highly effective communication skills, using clear, audience-focused reasoning to translate complex issues into concise messages for a wide range of audiences
• Supportive organisational approach, able to balance multiple priorities, manage demanding timescales and create a steady, structured workflow for yourself and others
• Experience reviewing processes and workflows, supported by well organised document management skills that help teams work smoothly and consistently

Benefits

Additional Information

Job title: CASS Operations and Data Analyst Division: Supervision, Policy and Competition Department: Resolution Strategy, Operations and CASS (ReSOC) Salary: National (Edinburgh and Leeds) ranging from £43,100 to £53,700 and London £47,300 to £59,000 per annum (Salary offered will be based on skills and experience) This role is graded as: Associate, Regulatory Your external recruitment contact is Shafika via Shafika.shaikh@fca.org.uk Your internal recruitment contact is Isabelle via Isabelle.Groves@fca.org.uk . Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted. About the FCA and team We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you'll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting within the Specialist Directorate, the Resolution Strategy, Operations & CASS (ReSOC) department leads the FCA's efforts to enhance client asset protection thereby boosting consumer protection and market integrity through risk assessment, data analysis and supervision of firms' compliance with the Client Assets Sourcebook.

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