Spectrum Services Operations Manager

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Closing Date: 12/06/2026 Group: Spectrum Group Management Level: Senior Associate Job Type: Permanent Job Description: Please note that this role will close at 00:01 on Friday 12 June, and therefore we advise getting your application in by no later than midnight on Thursday 11 June. About Ofcom As the UK's communications regulator, we're delivering vital work that helps keep the UK connected and shapes the future of how we'll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We're also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone. About the team you'll be part of The Spectrum Services Team & Project Management Office (PMO) team plays a pivotal role in enabling operational and project teams across the Spectrum Group to deliver with impact. Sitting within Spectrum Operations, the Spectrum Service Team provides strategic and operational support that underpins the effective delivery of Ofcom's spectrum management responsibilities The purpose and scope of the role This is a rare opportunity to contribute in a forward-looking, operational support capacity at the heart of one of Ofcom's most critical functions-helping manage the UK civil radio spectrum. As the Spectrum Services Operations Manager, you will shape and drive the delivery of high-impact support services across a geographically dispersed team. Working in close partnership with the Head of Spectrum Services & PMO, you will help define the team's strategic direction, translate vision into operational excellence, and ensure alignment with Ofcom's broader mission to make communications work for everyone. You will lead a multi-disciplinary operations support team, fostering a culture of innovation, continuous improvement, and high performance. Your role will be instrumental in ensuring that operational support functions- including areas such as procurement, sanction management, asset & Fleet management, and governance-are not only efficient and effective in the support of operational teams, but also future-ready. You will be a key member of the Spectrum Services & PMO management team, contributing to strategic planning, cross-functional collaboration, and organisational transformation. You will champion inclusive leadership, talent development, and data-driven decision-making, ensuring your team is empowered to deliver with purpose and agility Your Key Responsibilities As the Operational Manager, you'll be expected to develop an understanding of the operational environment you'll be managing within. Accountable for operational effectiveness and delivery of support services in providing leadership, support, and guidance to team members. Operational Excellence: Provide collaborative leadership across Spectrum Services & PMO, setting clear plans and monitoring delivery to time and quality, aligned with Ofcom's strategic priorities and regulatory responsibilities. Team Empowerment : Inspire and develop a high-performing team, using strengths to deliver priorities, seeking and acting on feedback, and holding people to account. Cross-Functional Influence : Collaborate across the Spectrum Group and wider Ofcom functions to ensure joined-up delivery and strategic coherence. Data-Driven Decision Making : Frame key analytical questions and use insight to inform decisions, optimise resources and drive improvement, with clear assurance on data and document accuracy. Governance & Risk Management : Ensure robust governance across operational activities, proactively identifying risks and implementing effective mitigation strategies. Stakeholder Engagement : Build trusted relationships with internal and external stakeholders, negotiating trade-offs and enabling timely, well-evidenced decisions on delivery and change. Change Leadership : Lead significant improvement and change work, sharing knowledge and best practice at pace to enhance capability, service quality and organisational resilience. You will champion personal development and embed a culture of coaching and continuous learning to elevate individual and team performance. With a strong focus on operational excellence, you will lead efforts to refine processes, enhance service delivery, and ensure consistent adherence to internal KPIs. As line manager to Spectrum Services you will provide clear leadership, manage upwards where required, and hold others to account-acting as a trusted escalation point for complex or sensitive matters. You will actively support the wellbeing, flexibility, and inclusion of your team, embedding them into Ofcom's wider culture and ways of working Skills, Knowledge and Experience for Success To thrive in this role, you will bring a blend of strategic insight, operational expertise, and inclusive leadership.

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