Technical Product Manager / Solutions Engineer (Bilingual - Korean/English)

Benefits

Additional Information

1. Product & HQ Coordination (Core Function) Act as the primary bridge between U.S. teams and HQ product/engineering teams Translate customer requirements into technical specifications Escalate product enhancement requests and track progress Participate in product sync meetings with HQ Support product roadmap alignment for the U.S. market 2. Pre-Sales & Technical Support Deliver technical demos and solution walkthroughs (PerfecTwin / Optapex) Support RFP/RFI responses with technical documentation Provide first-level technical support to customers Coordinate Tier-2 escalations with HQ teams Assist with Proof of Concept (PoC) and trial implementations 3. SMB & Korean Business Sales Support Support outreach to Korean SMBs in the U.S. market Participate in client meetings with Korean-speaking customers Assist with solution positioning and ROI communication Support proposal development and contract clarification Help develop localized (Korean) marketing materials 5+ years of experience in IT, enterprise software, or SaaS Strong understanding of enterprise systems (ERP; SAP preferred) Bilingual fluency in Korean and English (business level required) Experience in technical pre-sales or product management Strong ability to communicate with both technical and business stakeholders Excellent documentation and requirement-gathering skills Preferred: Experience with SAP ECC or S/4HANA Experience working with HQ teams in Korea or global environments Experience supporting SMB customers Experience with AI, analytics, or digital marketing tools (Optapex-related) Key Competencies Cross-cultural communication Structured thinking and problem-solving Strong ownership and accountability Fast response and escalation management Ability to work in ambiguous, fast-paced environments Compensation & Benefits Salary: $78,000 - $112,000 (DOE) Bonus: Eligible Healthcare: No-cost premiums for employee and eligible dependents (medical, dental, vision, prescription) 401(k): Company match Additional Perks: Complimentary lunch or allowance, phone stipend, product discounts, service awards, educational support, etc.

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