Service Department Assistant - BMW of Tigard

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Additional Information

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. BMW of Tigard if looking for a Service Department Assistant to join their team! What will you do? Greet the client upon entering the service drive or department Welcome and check clients into queue to meet with service advisor Set expectations with the client regarding duration of the service visit and repairs Help clients schedule service appointments, gather estimates and warranty information Answer and manage incoming telephone calls Find status of client vehicles within dealer management software Assist clients with status updates, close out their service paperwork and/or collect payment Responsible for accurately counting cash drawers Assist clients in obtaining alternative transportation Shuttling vehicles between sales or service departments Perform general office, clerical and administrative duties as needed Perform all other duties and special projects as assigned What are we looking for? High School Diploma Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.) 2+ year's customer service or call center experience Comfortable working in a fast-paced environment Action oriented and adaptable to changing conditions Proactive and organized approach to multitasking. Ability to prioritize tasks Decisions are guided by policies and procedures; receives moderate guidance and oversight from manager Ability to communicate with customers, stores, team, and leadership at all levels of the organization in a manner that is reflective of the Holman Values and that strongly promotes the Holman brand at all times Excellent interpersonal skills, both in person and over phone, with focus on rapport building, listening, and professionalism Comp: $23.50/hour Schedule: 7am - 4pm, 8am - 5pm, or 9am -6pm 5 days a week - ability to work every Saturday or a rotating Saturday (every 3rd Saturday) #LI-SS3 At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type): Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Paid Pregnancy/Parental leave Paid Military Leave Tuition Reimbursement

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