Senior Manager, Supply Chain & Customer Operations

Responsibilities

• Supply Chain & NPI Planning
• Lead end-to-end supply chain planning across demand, supply, inventory, and fulfillment functions supporting hyperscale customer programs.
• Own forecasting processes including demand planning, customer commits, scenario modeling, and executive forecast alignment.
• Drive inventory optimization, supply continuity, allocation management, and operational readiness in constrained environments.
• Lead New Product Introduction (NPI) planning including material readiness, build planning, ramp execution, and transition to mass production.
• Partner cross- functionally with Engineering, Sourcing, Manufacturing, Program Management, and Finance teams to support rapid customer deployments and scaling initiatives.
• Develop scalable planning processes, KPI reporting, and continuous improvement initiatives leveraging analytics and automation.
• Customer Operations
• Serve as the primary operational interface for hyperscale customers, ensuring alignment between customer demand and operational execution.
• Lead customer forecast reviews, backlog management, supply allocation, and escalation resolution.
• Coordinate operational execution for customer launches, datacenter deployments, and engineering changes.
• Provide executive visibility into supply risks, inventory health, fulfillment performance, and customer readiness metrics.
• Drive customer business reviews and cross-functional governance across internal and external partners.
• Leadership
• Lead and develop a high-performing supply chain and customer operations team.
• Drive cross-functional alignment across Supply Chain, Sales, Engineering, Manufacturing, and Finance organizations.
• Communicate operational performance, risks, and recommendations through data-driven reporting and executive dashboards.
• Champion operational excellence, process standardization, and continuous improvement initiatives.
• What You Bring
• Bachelor's degree in Supply Chain , Business, Engineering, Analytics, or related field .
• 8+ years of experience in supply chain planning, customer operations, or operations management within technology or hyperscale industries.
• Experience supporting NPI programs, high-volume operations, and hyperscale customers.
• Strong analytical, forecasting, inventory management, and operational planning capabilities.
• Proven ability to manage complexity and collaborate across global cross-functional teams.
• Preferred
• Direct Supply Chain and/or Customer Operations experience in Hyperscale industry.
• Knowledge of ERP/MRP systems such as SAP.
• APICS/CPIM/CSCP certification preferred.
• Advanced proficiency in Excel, Tableau, Power BI, or SQL.
• About ZT Systems
• Join ZT Systems and help us build technology infrastructure that connects the world.

Benefits

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Company Intel

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