Delivery Lead (Assets)

About the role

Monks is looking for a Delivery Manager based in Colombia to own the DAM operations for one of our largest global clients. You'll manage a high-volume, fast-paced system, enable global creative teams to find and deliver assets quickly, and act as the primary point of contact for DAM-related training, first-line support, licensing and compliance. You'll collaborate closely with regional teams, in-house developers and external partners to keep the DAM, asset library and integrated workflows running smoothly and accurately.

Responsibilities

• Maintain the DAM: ensure assets are uploaded, tagged with correct metadata, and organized so assets are discoverable in seconds. Keep folder structures clean and enforce naming/ingest standards.
• First-line support: respond to user questions from creative, ops, account teams and external agencies; triage issues and document resolutions.
• Training & documentation: develop and deliver training materials and onboarding for new and existing users on the DAM, review/approval platform and asset library.
• QA & governance: monitor asset integrity, usage rights and compliance; implement and enforce processes to reduce errors and drive consistency.
• Collaboration: build and maintain relationships with internal teams across your region (North & Latin America).
• Product feedback & issue tracking: log bugs, feature requests and workflow enhancements with internal development teams; close the loop on fixes and improvements.
• Stock & licensing management: liaise with stock houses globally; review, acquire and distribute stock assets and licenses; advise and enforce licensing and procurement policies.
• Stakeholder liaison: act as the bridge between creative, account, legal and procurement teams to resolve pricing, licensing and compliance questions.
• About You
• 5 years professional experience in Digital Asset Management within advertising, marketing or similar creative environments.
• Hands-on experience with a DAM system (Adobe AEM preferred); experience as an administrator, librarian/curator or DAM operator.
• Solid understanding of creative asset types and formats (image, video, audio, fonts, animation, templates, etc.) and how they're used in production and delivery.
• Strong written and verbal English communication skills.
• Experience working with creative, operations and account teams and comfortable training end users.
• Problem-solver with a process-driven mindset: able to document workflows, write training materials and translate user needs into clear feature requests.
• Ability to work independently and collaboratively across time zones; manage changing priorities and tight deadlines.
• Strong interpersonal skills - you're a relationship builder who can navigate a global organization.
• #LI-Hybrid
• #LI-DC1
• About Monks
• We are an equal-opportunity employer committed to building a respectful and empowering work e

Benefits

Additional Information

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website ( monks.com/careers ).

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