Catastrophe team (Fixed-Term Contract)

Responsibilities

• Fraud/Financial Crime Investigation: Carry out assigned information and evidence-gathering activities to support the investigation of cases of suspected fraud or financial crime and the instigation of criminal investigations and/or legal actions.
• Fraud/Financial Crime Management: Use established prevention models, systems, and protocols to monitor client or customer activities or transactions, informing more senior colleagues about suspicious activities.
• Operations Management : Provide operational support by performing a range of routine activities using existing systems and protocols.
• Solutions Analysis: Find the most effective ways to respond to routine functional inquiries. Involves following procedures and precedents.
• Document Preparation : Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.
• Resolving Customer Issues: Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
• Regulatory and Compliance Management: Carry out a wide range of compliance monitoring activities and give basic advice on compliance and regulatory requirements.
• Requirements [Skills & Experience]:
• Matric and/or equivalent.
• Diploma and/or equivalent NQF Level 6 qualification in general insurance (Advantageous).
• Regulatory Examination (RE).
• 2 - 3 years' experience in commercial underwriting.
• Competencies:
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Attention to detail and accuracy.
• Customer-oriented
• Customer-focused with a positive attitude.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.

Requirements

• Action Planning, Claims Management, Claims Settlement, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Insurance Product Management, Insurance Sales, Oral Communications, Presenting Solutions
• Competencies
• Action Oriented
• Collaborates
• Drives Results
• Ensures Accountability
• Financial Acumen
• Instills Trust
• Manages Complexity
• Optimizes Work Processes
• Education
• NQF Level 3 & NQF Level 2 - Below school leaving
• Closing Date
• 15 June 2026 , 23:59
• The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
• The Old Mutual Story!

Benefits

Additional Information

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description na Purpose: Handles a variety of coverage with a defined loss potential. Reviews and proceses claims of low to moderate face value or liability against policies and coverage information. Decision-making is structured and objective. Initiates necessary investigations. Exercises judgment to assign adjusters or to refer information to attorneys or subject-matter experts for additional data. Settles and negotiates claims within authorised authority.

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