Support Services Specialist

About the role

The incumbent serves as a Support Services Specialist in the Support Services Division. In this capacity, the incumbent serves as a point of contact for internal and external customers on operational matters, and exercises program responsibility. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/25/2026. Applicants must demonstrate that they meet the Minimum Qualification requirements as noted below. Specialized Experience: For this Support Services Specialist, GS-0342-07 position. You must have one year of specialized experience equivalent to at least the next lower grade GS-05 level gathering data for information; applying knowledge of standardized processes and procedures to complete assignments and identifying problems from collected data. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 1 full year of graduate level education directly related to the position. (You must provide transcripts). OR, Combination: Applicants may qualify using a combination of specialized experience as stated in this announcement and graduate level education in an appropriate discipline that, when combined, equal 100% of the total requirement. (This will be calculated using your resume and unofficial transcripts or a list of courses/course hours submitted with your application.) Specialized Experience: For this Support Services Specialist, GS-0342-09 position. You must have one year of specialized experience equivalent to at least the next lower grade GS-07 level assisting with the facility, equipment, and/or service operation design projects; and assisting with analyzing or assessing the efficiency and effectiveness of an administrative program, function, or system. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed Two (2) full years of graduate level education or a masters or equivalent degree in a major study - public administration, business, administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled. (You must provide transcripts). OR, Combination: Applicants may qualify using a combination of specialized experience as stated in this announcement and graduate level education in an appropriate discipline that, when combined, equal 100% of the total requirement. (This will be calculated using your resume and unofficial transcripts or a list of courses/course hours submitted with your application.) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the U.S. Department of Veterans Affairs. https://www.va.gov/vapubs/viewPublication.asp?Pub_ID=1358&FType=2

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