Senior Technical Program Manager

Responsibilities

• The Program Manager will oversee two parallel program tracks:
• Top 10 accounts - ensuring engineering-level oversight across large, complex implementation engagements with multiple parallel workstreams.
• Early Access Product Releases - governing the rollout of new product capabilities to early access customers, ensuring adoption milestones are met and structured feedback is routed back to product engineering.
• Program Strategy & Governance
• Own the program charter, OKRs, roadmap, and success metrics for all Workato Agentic AI Apps BU initiatives for TECS department delivery and product tracks.
• Establish governance frameworks - RAID logs, steering cadences, escalation paths, and program decision rights - aligned to Workato's delivery standards.
• Maintain a consolidated program view across concurrent workstreams: Packaged Genies cycles and customer deployments
• Lead weekly/monthly/quarterly business reviews and executive reporting for Workato leadership for strategic enterprise clients.
• Drive cross-team dependency management and risk mitigation across TECS and Product & Engineering
• Coordinate and facilitate design review checkpoints with the Architecture Board, ensuring solutions meet Workato's standards before build begins.
• Surface cross-account patterns, blockers, and friction points, feeding structured learnings back to engineering leads and architecture groups to improve platform patterns and packaged applications.
• Produce executive-level dashboards, program status reports, and decision briefs using Workato's delivery metrics framework.
• Maintain program dashboards that track status, risks, and key decisions across the enterprise portfolio.
• Cross-Functional Planning with TECS
• Facilitate Program planning, sprint reviews, dependency syncs, and retrospectives across FDE delivery pods.
• Maintain alignment between Workato's product release calendar and FDE delivery timelines to leverage new AI platform capabilities immediately.
• Coordinate, maintain and track a priority list of customer issues and enhancement requests and timelines with the platform team.
• Delivery Excellence & Continuous Improvement
• Define and enforce Workato delivery standards - Definition of Ready/Done, quality gates, and release governance for AI-powered automation.
• Implement program-level metrics (velocity, cycle time, integration success rate, agent accuracy, CSAT) and drive improvement actions.
• Lead post-program retrospectives; codify learnings into Workato FDE playbooks, recipe templates, and delivery runbooks.

Requirements

• Qualifications / Experience / Technical Skills
• 10+ years of experience in technical program management, engineering program management, or a closely related discipline.
• Proven track record managing complex, multi-workstream programs in a product engineering or enterprise software environment.
• Experience working across large enterprise accounts with multiple parallel delivery teams.
• Background in iPaaS, integration platforms, or enterprise automation s

Benefits

Additional Information

About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato's cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an "enterprise startup to bet your career on" Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at workato? Share your experience