Luxury Travel Concierge

About the role

We are looking for a luxury travel concierge who thrives under pressure and lives for the details. You will own the travel experience for a portfolio of high-spending members, anticipating needs, moving fast, and delivering flawlessly across hotels, flights, villas, cruises, and dining. This is a high-touch, high-stakes role where the standard is excellence, every time.

Responsibilities

• Own the full travel experience for UHNW individuals and family offices: hotels, air, villas, cruise, dining, and ground, from first request to on-trip support
• Leverage Atlas's Virtuoso membership and preferred partner network to deliver upgrades, exclusive benefits, and access that members can't get on their own
• Handle last-minute, complex, and high-stakes requests with the same standard as planned ones: speed and quality are never in competition
• Keep every member interaction crisp and professional across all channels, with response times that match the expectations of people who move fast
• Maintain spotless booking records and airtight follow-through: nothing falls through the cracks

Requirements

• You have taste and you know the product: Aman vs. Rosewood, which airline flies the best business class, which villa market needs six months' lead time
• 3+ years in luxury travel, high-end hospitality, or a concierge environment
• Fast, organized, and calm when everything is happening at once
• A natural communicator who matches the tone and expectations of sophisticated, demanding clients
• Available for rotating shifts including evenings and weekends
• How success is measured
• Member satisfaction: positive qualitative feedback from members, measured through direct member reviews and internal quality audits.
• Booking accuracy: 98%+ error-free confirmation rate across all reservation types, with zero uninstructed cancellations or no-shows resulting from concierge error.
• Response & Resolution Time: Consistent acknowledgment of member requests within SLA windows and full resolution without escalation.
• Why Atlas
• We are building something ambitious and we move at light speed. If you want to work on a team that sets the bar high, handles the impossible with a straight face, and genuinely cares about the quality of every trip we touch, this is the place.

Additional Information

We are looking for a luxury travel concierge who thrives under pressure and lives for the details. You will own the travel experience for a portfolio of high-spending members, anticipating needs, moving fast, and delivering flawlessly across hotels, flights, villas, cruises, and dining. This is a high-touch, high-stakes role where the standard is excellence, every time.

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