AI Adoption Specialist

About the role

Moonshot builds the power infrastructure that makes AI possible. Our equipment goes into the largest AI datacenter deployments in the country, powering the models behind ChatGPT, Claude, and Gemini. Now we are turning that same technology inward to become the premier adopter of AI and modern software in manufacturing. As Technology Adoption Specialist, you are the person who makes that real for every team in the building. You sit with departments, map how they actually work today, identify where better tooling and process create leverage, and then deploy the training and documentation that makes adoption stick. This role is equal parts business analyst, technical trainer, and process documentarian. It is hands-on by design and crosses every department.

Responsibilities

• Adoption Tracking: Measure whether tools and processes are actually being used after rollout. Track adoption rates, gather feedback, and iterate. A tool nobody uses and a document nobody reads are both failed deployments, regardless of how good the underlying work was.

Requirements

• 3-5 years in technology implementation, software adoption, digital transformation, or a related field with a CS or technical foundation
• Demonstrated experience training and enabling non-technical users on business technology tools
• Hands-on experience with AI adoption or AI tool deployment in a business environment
• Experience in a business analyst capacity: mapping workflows, documenting processes, and translating operational reality into structured training or system guidance
• ERP experience is a plus; platform does not matter
• Proficiency with AI and automation platforms such as Microsoft Copilot, Power Automate, ChatGPT Enterprise, Claude Enterprise, or similar tools
• Strong technical writing and documentation ability; you can turn a messy workflow into a clear process document that someone else can train from
• Teaching instinct and communication clarity; you can explain a complex system to someone who has never used it and make them confident, not just informed
• Business analysis capability; you can walk into a department, ask the right questions, and come out with an accurate picture of how work actually flows
• Patient, persistent, and practical; adoption is a people and process problem, not just a technology problem
• Education:
• Bachelor's degree in Information Technology, Business, Computer Science, or equivalent experience
• Technical writing, instructional design, or change management credentials are a plus
• Why Moonshot?
• Career Growth: Moonsh

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