Bilingual Customer Service Representative (Remote AZ)

About the role

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures. You will report to the Concierge Operations Manager. Work Location: This is a remote position, open to candidates who reside in: Arizona. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote Pay Transparency: he set pay rate for this role is $19.00 per hour. You may be eligible to receive an additional $1.00 per hour upon successful completion of the bilingual assessment. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year. Work Schedule & Availability We offer a variety of full-time shift options. All available schedules are Monday through Friday. Available Arizona (MST) Shifts: 5:00 AM - 1:30 PM 6:00 AM - 2:30 PM 6:00 AM - 3:00 PM 9:00 AM - 5:30 PM

Responsibilities

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways
• Monitor and track the health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement projects
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience
• High school diploma or GED
• Bonus points:
• Strong quantitative or analytical skills focused on identifying or solving problems
• Experience manipulating and entering accurate data
• Advanced Google Suite or Microsoft Office capabilities
• This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here .
• Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
• California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy .

Additional Information

Hi, we're Oscar. We're hiring a Bilingual Customer Service Representative to join our Member and Provider Services team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.

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