Supervisor, Customer Service

Benefits

Additional Information

This position manages day-to-day service or back-office operations including supervising and coaching associates, monitoring metrics, and ensuring adherence to performance standards. The incumbent implements best practices for achieving customer and associate retention. This role can be hybrid or remote based on proximity to an office location. What you do: Responsible for the day-to-day management of associates. Leads a high performing team through recruitment, development, engagement, and performance management. Provides guidance to resolve escalated issues or concerns. Ensures adherence to regulations, policies, and procedures. Recommends innovative programs or processes to achieve results. Monitors daily operational activities and provides direction in order to meet service goals. Measures associate productivity and performance metrics. What you bring: Bachelor's degree or equivalent experience is required. 3-5 years of related experience is required. 0-2 years of supervisory experience is required. General knowledge of securities industry is preferred. SIE preferred, but not required.

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Company Intel

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