Auto Sales Assistant

Responsibilities

• Customer Service:
• o Greet Members and answers incoming telephone calls.
• o Call Members referred to the RCU Auto Services by branch, member service center or other referrals to set appointments or sell vehicles.
• Clerical Support:
• o Assist Auto Sales Manager with completion of monthly reports and other tasks as needed.
• o Controls, creates, and submits invoices for payment for repairs, smog certifications and other reconditioning items on repossessed vehicles.
• o Print checks and maintain records for vendor payments.
• o Ensure the immediate collection of sales proceeds on each vehicle sold.
• o Work closely with the Accounting Department to maintain RCUAS account balances.
• o Assemble paperwork on Repossessed vehicles.
• o Maintain inventory lists for each credit union's repossessed vehicles.
• o Determines appropriate location for repossessed units and schedules the transportation of the unit.
• o Record and submit applications, claims and cancellations for guaranteed auto protection and mechanical breakdown warranties.
• o Submit service contracts and guaranteed auto protection (GAP) refunds on repossessed vehicles.
• o File Insurance claims on repossessed vehicles, when available.
• o Evaluate and disseminate paperwork for CUNA/CPI claims on repossessed vehicles.
• o Organize, schedule and transport repossessed vehicles for reconditioning.
• o Establishes and maintains a professional relationship with auction, wholesale, and consignment partners.
• o Establishes grade and floor pricing for units at auction.
• o Partners with Auto Advisors to ensure sales paperwork is complete and organized.
• o Complete and release DMV titles.
• o Prepare and file DMV 'Report of Sale' within 5 days of sale.
• o Ensure maximum flexibility to assist in a variety of functions as necessary. Perform vehicle inspections on vehicles including repos, inventory units & others as needed.
• o Assist in directing & tracking the reconditioning, detailing & website marketing of inventory.
• o Ability to drive cars to mechanics, detail vendors and other reconditioning vendors.
• o Ability to move cars around and organize the dealership lot.
• Auto Sales:
• o Sell vehicles displayed on the auto buying lot.
• o Sell mechanical breakdown warranties, guaranteed auto protection coverage and other vehicle related items.
• o Prepare paperwork for the sale of the vehicle and loan.
• o Research and solve member problems and complaints in an accurate and timely manner.
• o Perform all functions in a security conscientious manner.
• Other Functions:
• o Implements new CUSO/credit union related products and services with other employees of RCU Auto Services.
• o Provides feedback on marketing efforts.
• o Visits branches/departments to promote the auto buying center.
• Join us and discover why you'll love working at Redwood Credit Union!
• ABOUT REDWOOD CREDIT UNION (RCU):
• Why work for Redwood Credit Union?
• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
• The ideal candidate has a combination of education and experience equivalent to a high school diploma and two years of clerical and customer contact experience with general knowledge of knowledge or dealership desirable.
• Base salary range is $24.00 to $31.00 per hour commensurate with experience.
• Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal pee

Requirements

• Knowledge of automobile loans.
• Knowledge of selling automobiles and/or other vehicles
• Knowledge to sell automobile accessories, mechanical breakdown warranties, and guaranteed auto protection (GAP).
• Excellent service skills.
• Skill in the operation of computers, printers, and modern office equipment.
• Ability to communicate effectively both verbally and in writing.
• Ability to process vehicle sales paperwork.
• Ability to collect trade-in titling documents and loan payoff information.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in a team environment.
• Ability to work weekends.
• Ability to complete and submit DMV paperwork.
• Ability to work with other credit unions on assimilating repossessed inventory.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to manage time efficiently and effectively.

Additional Information

Redwood Credit Union is looking for a talented Auto Sales Assistant who will performs a wide variety of semi- routine administrative support duties requiring the use of independent judgment, analysis, and detailed knowledge to assist members in the purchase of a vehicle.

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