Reception Host

Responsibilities

• Deliver a warm, professional, and welcoming experience to all clients, visitors, and colleagues
• Manage the reception area, including handling calls, emails, visitor enquiries, and booking requests
• Coordinate meeting room bookings, room setups, and AV requirements
• Review upcoming bookings and proactively action client or team requests
• Process and coordinate catering and hospitality arrangements
• Maintain accurate visitor records and meeting/event details
• Monitor the reception and client areas throughout the day to ensure they remain tidy, presentable, and ready for visitors
• Ensure operational checklists and records are consistently maintained
• Liaise effectively with internal departments to manage requests and last-minute changes
• Support onsite meetings and events with a collaborative, one-team approach
• Handle incoming emails and enquiries promptly, directing requests to the appropriate person or team where needed
• Maintain high standards of presentation, organisation, and attention to detail at all times
• Mon - Thurs Shifts 8 - 1 and 9 -2 with flexibility to work different shift patterns at short notice.

Requirements

• Previous experience in a receptionist, front-of-house, host, or client-facing customer service role
• Excellent customer service and interpersonal skills
• Strong organisational and multitasking abilities
• Professional verbal and written communication skills
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
• A proactive, positive, and team-oriented attitude
• Ability to work both independently and collaboratively in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Confidence handling client interactions in a professional office setting

Benefits

Additional Information

Front of House Host / Receptionist Join our dynamic team as a Front of House Host / Receptionist and play a central role in creating a warm, professional, and welcoming experience for every client, visitor, and colleague. Our Front of House team is the face of the business, setting the tone for an exceptional workplace and client experience. This role is ideally suited to someone who enjoys meeting people, managing a busy reception area, and ensuring that every arrival, meeting, and enquiry is handled with confidence, care, and professionalism. As a Front of House Host / Receptionist, you will be responsible for delivering a smooth and professional front-of-house service, from greeting guests and managing enquiries to supporting meeting room activity and daily reception operations.

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