Court Management Specialist I

About the role

DO YOUR CAREER JUSTICE! Each and every day, North Carolina's courts help provide safety for our communities, prosperity for our economy, and protection for the rights, liberties, and freedoms that sit at the foundation of our state and federal constitutions. Consider an exciting and rewarding career with us and join the more than 7,000 elected officials and employees who make up our workforce and help us ensure that justice is administrated without favor, denial, or delay. Description of Work SALARY RANGE: $62,771.00 - $101,849.00 The North Carolina Administrative Office of the Courts, Program Division, provides court administration and management services to the trial courts in North Carolina through operational and policy analysis; program/service design, development, and oversight; technical assistance and consultation regarding best practices in case management and court operations; and coordination of skills-based training. We are recruiting an individual to support our Child Custody and Vsitiation Mediation Program and Permanency Mediation Program. The Child Custody and Visitation Mediation Program is a statutory program that provides a confidential and non-adversarial setting where parents meet with a professional staff mediator who is neutral to the outcome of their dispute. The mediator structures and facilitates a collaborative process that fosters a productive exchange of information. Parents are afforded the opportunity to design a Parenting Agreement, which is incorporated into a court order, sparing the family from the stress and anxiety of extended litigation. The Permanency Mediation program is also a statutory program for cases in which a juvenile is alleged or has been adjudicated to be abused, neglected, or dependent, or in which a petition or motion to terminate a parent's rights has been filed. Goals for the program include the permanent placement of children in a timely manner within the Adoption and Safe Families Act (ASFA) guidelines, improving the participants' understanding of the nature and purpose of the proceeding, as well as a reduction in the number and length of court hearings and a decline of re-litigation. The Court Management Specialist I serving the Custody Mediation and Permanency provides training, mentoring and support for 43 custody mediators statewide. Additionally, Collect, analyze and distribute custody mediation statistics, update and revise uniform rules, policies, and best practices, and supports the custody mediation advisory committee. Knowledge Skills and Abilities/Management Preferences Duties for this position include, but not limited to: Assist program manager with all aspects of providing professional development for custody mediators: 40-hour trainings for new mediators, quarterly instructional meetings for new mediators, WebEx training for all mediators several times a year and the annual training for all custody mediators. Coach new mediators in the field, as needed. Phone consultations to answer questions of new and experienced mediators. Lead training components on ethics and parenting agreements. Coordinate and assist with coverage during long-term absences in the field. Assist judges with application review and interview process. Serve as liaison when HR issues are raised by custody mediators or their supervisors. Assist the program manager with all aspects of working with the advisory committee, including communicating with new members and members whose terms are expiring. Coordinate and lead new membership orientation. Assist with identification and presentation of program materials. Complete, disseminate and correct the official minutes from each advisory meeting. Provide important information related to the custody mediation program to court partners and the public. Serve as moderator for Custody Mediator Forum, a new communication tool being piloted by the custody mediation program. Provide NCAOC HR and Research & Development with information on staffing numbers, workload study, and S&O report figures. Update content on the Custody Mediation webpage, including information previously found in the annual report. Knowledge, Skills and Abilities / Competencies Knowledge : Understands case processes in the civil courts. Thorough understanding of the custody mediation program rules and standards in addition to comprehensive knowledge of facilitative mediation. Skills : Expertise in communicating technical information to judges, court staff and mediators. Identifying and consulting with court staff regarding best practices. Coordinating training for mediators. Identification of measurable program/service outcomes. Excellent time management and ability to navigate several projects at one time. Abilities: Engage in and ability to coach facilitative mediation. Analyze and evaluate

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Additional Information

Agency Administrative Office of the Courts Division Job Classification Title Court Management Specialist I (JB) (NS) Position Number 60005273 Grade JB22

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