SAP Support & Monitoring Engineer

Responsibilities

• Serve as the primary point of contact between our Application Operations team and key users;
• Receive and manage written incidents and service requests;
• Monitor and operate SAP interfaces (e.g., IDocs, RFCs, APIs, middleware integrations), ensuring stable and reliable data exchange across system landscapes;
• Analyze and troubleshoot interface errors (e.g., IDoc failures, communication issues, data inconsistencies) and coordinate resolutions with involved systems and integration partners;
• Actively contribute to knowledge management and maintain solution documentation in the internal knowledge database;
• Collaborate closely with application product owners to identify and sustainably resolve recurring support issues;
• Support colleagues and clients across all divisions, both nationally and internationally;
• Your s kills:
• Degree in Computer Science, Business Informatics, or a comparable qualification (or equivalent practical experience);
• First experience in Application Operations, IT Support, or SAP environments through internships or initial professional roles;
• Basic understanding of SAP CRM, S/4HANA, or ERP systems;
• Hands-on experience with SAP interface technologies such as IDocs, RFCs, APIs, and middleware integrations;
• Experience in monitoring and troubleshooting interfaces, including analysis of IDoc errors, communication failures, and data inconsistencies;
• Experience with ticketing systems and IT service management frameworks (e.g., ITIL) is a plus;
• Strong communication skills and a customer-oriented approach;
• Ability to work independently as well as collaboratively in cross-functional teams;
• Fluent in business English; German is a plus.

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at miele? Share your experience