Customer Success Executive

Responsibilities

• You'll be the person parents see and speak to first - and the one they remember.
• Your role includes:
• Welcoming parents and students with warmth and clarity
• Explaining programmes and schedules confidently
• Managing enrolments, payments, and documentation carefully
• Handling calls, messages, and enquiries promptly
• Supporting daily centre operations to keep things running smoothly
• Assisting with parent communication and follow-ups
• This role is important. You are not "just admin" - you are part of the parent experience.
• We're Looking For Someone Who Is:
• Naturally cheerful and friendly (but still professional)
• Responsible and dependable
• Organised and detail-oriented
• Calm when handling questions or concerns
• Willing to learn and improve
• Comfortable interacting with both English and Chinese-speaking parents
• Looking for a stable, long-term role (minimum 1 year commitment)
• Experience in customer service, retail, hospitality, childcare or education centres is a plus - but attitude matters more than experience.
• Why Join LCentral?
• Meaningful work in a children-focused environment
• A supportive team that values professionalism
• Clear structure and expectations
• A stable role with room to grow
• Work Schedule
• Weekdays: 1:00 PM - 9:00 PM
• Weekends: 8:45 AM - 6:30 PM
• (Weekend availability required)

Additional Information

Job Description & Requirements At LCentral, we don't just teach English. We build children's confidence - and we build parents' trust. We are looking for someone who genuinely enjoys serving people, keeping things organised, and being the steady, cheerful presence in a busy centre. If you are responsible, warm, and take pride in doing things properly - we'd love to meet you.

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