Director of Delivery (12 month contract)

About the role

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com . We are seeking an experienced and dynamic Director of Delivery to join VML Toronto on a one-year contract . This is a senior role that sits at the operational heart of our agency - responsible for ensuring the seamless, efficient, and high-quality delivery of integrated work across our client portfolio. As Director of Delivery, you will be the connective tissue between our creative, strategy, technology, and client services teams. You'll set the standard for how work gets done at VML Toronto, championing best-in-class delivery frameworks, resource efficiency, and a culture of accountability and excellence. This is a role for someone who thrives in complexity, leads with clarity, and finds deep satisfaction in watching great work come to life on time, on budget, and beyond expectations.

Responsibilities

• Delivery Leadership
• Own the end-to-end delivery of integrated campaigns and projects across the agency, ensuring consistency, quality, and efficiency at every stage.
• Establish and maintain robust delivery frameworks, processes, and standards that scale across multiple client engagements and workstreams.
• Serve as the senior escalation point for delivery-related challenges, resolving issues swiftly and decisively while keeping all stakeholders aligned.
• Partner with Client Services leadership to ensure delivery commitments are realistic, clearly communicated, and consistently met.
• Lead delivery planning for new business pitches and project onboarding, setting up engagements for success from day one.
• Resource & Capacity Management
• Work closely with resource management colleagues, ensuring the right people are on the right projects at the right time.
• Work closely with department leads to forecast resource needs, identify gaps, and proactively manage capacity across creative, strategy, technology, and production teams.
• Identify opportunities to optimize team structures and workflows to improve throughput and reduce friction.
• Partner with HR and senior leadership on contractor and freelance resourcing strategies to flex capacity as needed.
• Operations & Process Excellence
• Audit, evolve, and implement project management methodologies, tools, and workflows that drive efficiency and transparency across the agency.
• Champion the adoption of project management platforms and delivery tools, ensuring teams are equipped and trained to use them effectively.
• Establish clear reporting cadences and delivery dashboards that give leadership real-time visibility into project health, risks, and financial performance.
• Lead post-project retrospectives, translating learnings into actionable process improvements that continuously raise the bar.
• Financial Oversight
• Partner with Finance and Account Management to ensure projects are scoped accurately, budgets are tracked diligently, and profitability targets are met.
• Monitor project burn rates and flag variances early, working with teams to course-correct and protect margin.
• Support the development of SOW frameworks and project pricing models in collaboration with senior leadership.
• People & Culture
• Lead, mentor, and develop a high-performing delivery and project management team, fostering a culture of ownership, collaboration, and continuous improvement.
• Model calm, decisive, and inclusive leadership - especially under pressure and ambiguity.
• Advocate for the wellbeing and sustainable workload of agency teams, ensuring delivery excellence doesn't come at the cost of people.
• Build strong cross-functional relationships that make the entire agency more

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