Customer Executive

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WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values - caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we're saying, keep reading! WHY THIS ROLE IS IMPORTANT TO US The role within the Sofia Client and Business Development Team is responsible for managing and developing client relationships, ensuring customer satisfaction, and contributing to business growth. The position acts as the primary point of contact for assigned clients, managing their needs, projects, and change management processes. The role also takes responsibility as Project Manager for initiatives involving clients and cross-functional SimCorp teams, including Consulting, Development, IT, and Business Services within SimCorp Italiana. WHAT YOU WILL BE RESPONSIBLE FOR Business Development Translate company targets into action plans for upselling additional modules and services to existing clients. Define pricing structures and Service Level Agreements (SLAs) for new contracts, modules, services, and projects. Prepare commercial offerings, RFIs and RFPs in collaboration with relevant internal stakeholders. Participate in customer demos jointly with SimCorp Consultants. Negotiate and prepare contract renewals and new commercial agreements. Account Management Act as the single point of reference for existing clients for all interactions not covered by the Sofia Help Desk services. Promote and sell additional Sofia modules and services. Project Management Take on the role of Project Manager for client-related initiatives, ensuring delivery in line with agreed scope, timing and quality,. Coordinate cross-functional SimCorp teams to ensure alignment and effective execution. Conduct and lead periodical SOTA (State of the Account) meetings with clients. Commercial Back Office Manage the relationship with clients' procurement representatives. Produce periodic contractual reporting on SLAs. Support the calculation and validation of service fees. WHAT WE VALUE Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest: English - good working proficiency Project Management skills - ability to plan, execute, control, and close projects to meet defined goals

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