Customer Care Specialist II (hybrid)

Requirements

• High school diploma required
• 2 years of customer service experience required
• 2 years of call center experience preferred
• Fluent English
• Excellent telephone manner
• Good PC skills including knowledge of Microsoft Word, Excel, Outlook
• Ability to work well under pressure
• Positive attitude
• Commitment to providing excellent customer service
• Team player
• Self motivated
• Why Join Us?
• We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
• To learn more about BD visit https://bd.com/careers .
• Required Skills
• Optional Skills
• .
• Primary Work Location
• USA TX - San Antonio
• Additional Locations
• Work Shift

Benefits

Additional Information

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description Main Responsibilities: Manage order entry for customers (creation of orders) Handle complaints and claims Monitor customer credit notes Provide feedback on sales performance Help resolve disputes between Sales and Marketing and Customers Process returns of stock Issue invoices Maintain databases Produce reports as required

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