Temporary Sales & Artistry Executive - North Carolina & South Carolina

About the role

The Role We are looking for a driven, passionate superstar to join Team Tilbury as our Temporary Sales & Artistry Executive-North Carolina & South Carolina. The Sales & Artistry Executive is responsible for representing the authority in the industry through sales, education and artistry for a large multi-retailer territory. The Sales and Artistry Executive is also responsible for the effective and efficient operations of the Charlotte Tilbury account in both Department and Specialty stores. An ambassador for the Charlotte Tilbury brand, the Sales and Artistry Executive is always reflecting the brand values with the Charlotte Tilbury 5 P's Professional, Proactive, Passionate, Prescriptive, and Potential. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on counter, the Sales and Artistry Executive is also responsible for strategizing future needs while executing with excellence - sales, brand engagement, merchandising, operations, training, retailer relationships, Human Resources and employee development, among other tasks in this position. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer and in store support teams, which results in achievement of overall territory sales and strengthened Brand awareness. Location- Preferably based in Charlotte, North Carolina Reporting Relationships- Reporting to the Area Sales Manager, East Key Responsibilities Sales Drive financial results in store to meet and exceed plan for Free-Standing Store and Partnered Retailers. Including Key Performance Indicators (KPI's) - examples; Average Unit Sales (AUS), Mix of Business (MOB), 0 + 12 Budget (Sales Plan), door ranking and product ranking. Determine individual and team sales targets to meet and exceed plan for Free-Standing Store and Partnered Retailers. Communicate agreed targets and work with direct reports to agree sales objectives and deliver them Inspire and motivate Free-Standing Store and non-CT payroll door teams to continue to drive sales via the Tilbury Touch when Sales & Artistry Executive is not in door. Analyze business performance and proactively suggest improvement opportunities through artistry, education and operations in Free-Standing Store and our Partnered Retailers. Responsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines. Think creatively to ensure business growth year over year in Free-Standing Store and assigned door set. Consistently promote the Tilbury Touch to the team and customers. Participates in regional meetings, team conference calls and regular touch bases to share best practices and create solutions to address business needs for Free-Standing Store and for our Retailers. Customer Service Lead by example at all times to promote the Tilbury Touch and exceptional customer service to drive Brand awareness in door. Identify ways to improve Charlotte Tilbury service extended through retail employees through in store support, training and eventing Manage customer queries, through the use of sound judgement and achieving positive outcomes Working with the Education and Artistry team to ensure continuous training and development to be provided to all accounts to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry Take every opportunity to extend exceptional customer service beyond the in-store experience. For example, Makeup applications, Charlottetilbury.com and proactive use of the customer database for direct clienteling opportunities in line with Company guidelines. Responsible for improving and evolving personal artistry skills as to lead by example in all areas Help provide an atmosphere that motivates and inspires MAGIC service, both internally and externally Maintain a professional appearance personally and ensure the team also aligns with the CT dress code with both makeup and attire Team Development Proactively anticipate staffing needs at our Free-Standing Store and in assigned market, including sourcing and selecting talent to deliver business objectives Recruit and hire the best makeup artists and customer service professionals who embody the Charlotte Tilbury brand as a part of the team for Free-Standing Store and assigned market. Facilitate high impact trainings that include key in-store Retailer trainings (ie - Sephora ESV / Ulta on the floor training / Nordstrom Stay and Play) Manage and lead Sales and Artistry Coordinators and Free-Standing Store Manager through ongoing coaching and development. Responsible for the oversight of their performance in their role demonstrated via their retailer relationships and territory sales. Build a bench of candidates for growth through consistent development and investment Create a positive, cohesive, cooperative team culture in store Create and maintain an atmospher

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