Senior Lease Administrator

About the role

The Senior Lease Administrator, Client Lead is responsible for managing Lease Administration functions and implementations, client and vendor relationships, and centralizing, establishing and producing schedules, reports, communication plans, and process flow for the Lease Administration team. The focus within this role will be midsized to large accounts of high complexity and/or under a global account management structure. Serve as the main point of contact for clients and internal stakeholders regarding lease administration matters. Understand client business objectives, real estate portfolio strategy, and service expectations. Maintain thorough understanding of client agreements for assigned accounts including boundaries of scope of work, fee structure, billing frequency and payee information. Ensure this information has been correctly entered into and maintained as a client contract with WorkTrac. Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports. Develop and maintain strong client governance programs such as reporting cadence, communication methods, business reviews, etc. Track, maintain, and communicate all expirations, option exercise dates, and other critical information. Drive toward achieving a net promoter score representative of strong service delivery and client relationships. Proactively identify account related risks and formulate appropriate mitigation strategies; project manage through solution. Oversee and ensure global team is delivering services per the client specific process and contract. Participate in presentations to new or existing clients for new business pitches. Establish weekly calls and ongoing internal communications cadence with global lease admin account team members to review work, discuss outstanding issues and determine appropriate actions. Prepare and lead with impactful communication and professional presence. General understanding of AI technology and openness to adapting to the evolution of technology. Oversee the abstraction or input of rental obligations related to leases and all other important lease information as stipulated by client abstraction standards for assigned accounts. Provide final QC for abstraction process as may be required for assigned accounts. Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, etc. Confirm and approve monthly client billing. Responsible for ensuring that all pass-through expenses are billed in accordance with contract and internal process. Review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions. Prepare monthly rental payment schedules. Track A/R for assigned clients and escalate to appropriate parties. Reconcile accounts with outstanding balances and work with Landlords and clients to resolve any disputes. Assist with monitoring, reviewing and approving all Rent, CAM, Operating Expense, Tax and Insurance payments to Landlords, including reviewing leases to insure accuracy of all charges. Review and validate Consumer Price Index adjustments as provided in legal documents. Maintain file systems, including the data integrity of information contained in the database application used for tracking all Tenant and Lease related data. What you bring: Associate or bachelor's degree in business, accounting, real estate, or similar field preferred. Qualified candidates will have at least 5 years of relevant experience in the commercial real estate lease administration industry and/or accounting and property management fields having worked in either (or both) the Landlord or Tenant sector. Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems. Expertise and documented success working on multi-line global accounts with 1,000+ leases and global account management structure. Intermediate proficiency level with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.). Thorough knowledge of FASB / IFRS accounting rules and general accounting principles preferred. Must be effective and have successful track record of working independently, preferably remotely, and possess strong ti

Benefits

Additional Information

Accelerate your success at Colliers. Why Colliers? As one of Canada's leading commercial real estate services firms, we are driven by our mission to accelerate success for our people, clients, and communities. A career at Colliers gives you the opportunity to make an impact, advance your career, and collaborate with top-tier talent. Don't just take our word for it - we've been recognized as a top employer on a number of prestigious lists, including Best Workplaces in Canada, Best Workplaces for Women, Best Workplaces with Most Trusted Executive Teams, among others. Hybrid Role Toronto, ON

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