Manager, Revenue Operations

Responsibilities

• Revenue Forecasting & Financial Tracking (30%)
• Re venue Forecasting & Modeling: Own the AI-enabled revenue forecast model. Integrate pipeline, capacity, and enrollment data across all channels to directly drive development team goal-setting and performance tracking.
• Executive Reporting & Insights : Synthesize inputs from program, finance, partnerships, and development teams into executive-ready projections and strategic decision materials for leadership.
• Performance Tracking : Monitor actuals versus forecasts, surfacing variances early with clear data-driven explanations and actionable next steps.
• Dashboard Management: Maintain executive dashboards to provide leadership with a real-time, transparent view of overall revenue health.
• Strategic Pricing & Packaging: Support the Managing Director on pricing and packaging analysis by executing data modeling and preparing high-stakes materials for leadership and partner conversations.
• Donor and Partner Compliance & Learner Volume Tracking (25%)
• Revenue Integration: Serve as the operational link between operations and finance, ensuring all revenue sources are modeled accurately in the forecast.
• Compliance Governance: Manage compliance requirements across all revenue sources-to ensure we are compliant with all revenue producing partnerships and funders.
• Risk Mitigation: Monitor program completion rates against deliverables in philanthropic and corporate contracts, flagging variances early to protect funder and partner relationships.
• Cross-Functional Synergy: Partner with the Learner Financing Specialist and finance team to unify financing data, compliance status, and learner outcomes into a single, cohesive view of revenue health.
• CRM Governance & Pipeline Management (25%)
• Data Governance & Integrity: Own day-to-day governance of Salesforce as the system of record for partner pipeline and revenue - enforcing data entry standards, not ju

Benefits

Additional Information

The Organization: Merit America The American economy is broken. Today, 53 million working adults-nearly half of the U.S. workforce-do not earn a living wage. These talented workers have few options to advance: college is too long and expensive, full-time boot camp programs don't offer enough flexibility, and online courses don't have the structure or support to translate learning into a new career. The result? Talented workers, disproportionately people of color and women, get stuck in low-wage roles with no way to build a better life for themselves and their families. Merit America is a national nonprofit that creates pathways to family-sustaining careers for Americans stuck in low-wage work. Our fast, flexible solutions are built for working adults: We start by analyzing tens of millions of job postings to identify in-demand, high-paying tech careers and then work with industry-recognized partners to train for these roles with part-time programs that combine flexible online learning with best-in-class coaching. Finally, we support our learners in their job search, helping them connect with a broad constellation of local and national employers such as JPMorgan Chase and Infosys to land higher-earning, family-sustaining jobs. Merit America is on a mission to build a scalable pathway for workers to join the middle class through merit, not money. Since our founding in 2018, we've generated a projected $1 billion in near-term wage gains for our learners. Role Overview Reporting to the Managing Director of Revenue Operations & Strategy, this role owns the analytical infrastructure driving Merit America's revenue decisions. As a data-forward, AI-first position, it is designed for a strategic builder to architect the forecasting, modeling, and data workflows essential for sustained revenue growth. While the Managing Director sets the strategic vision-including pricing strategy, partner product packaging, and long-term growth direction-this role serves as a critical cross-functional partner who thrives in a building environment, is comfortable owning analytical work with limited precedent, and understands how to connect, communicate and operationalize data cross-functionally for impact. A key part of this role is working closely with the Development and Partnership Team - serving as a key analytical/operational support to that team in achieving their top-line targets, shaping forecasts, and informing goal setting. You must be able to translate data into insights and be able to reduce operational toil through CRM excellence to drive best-in-class revenue operations for donors, paid partners, and internal stakeholders. We recognize that some individuals from underrepresented backgrounds may hesitate to apply if they don't meet 100% of the listed qualifications. Please don't let that discourage you from applying! We value the unique skills, experiences, and perspectives that each applicant brings, and we encourage you to apply if you believe your background demonstrates the required skills and competencies.

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