Local Service Manager

Responsibilities

• Foster collaboration to enhance service delivery, performance and community impact
• Lead, coach and develop teams, providing supervision and practice guidance
• Oversee Client Outcomes Leads and strengthen partnerships to improve outcomes for young people
• Provide subject matter expertise and practice leadership across services
• Deliver induction and specialised training programs
• Manage program budgets and support financial planning
• Ensure accurate client documentation, reporting and system oversight
• Drive continuous improvement through best practice, audits and service enhancements
• Maintain quality, risk and compliance standards, ensuring client rights and confidentiality
• Participate in on-call support and broader organisational requirements
• What makes a difference for us?
• A relevant tertiary qualification (minimum bachelor's degree) in Social Work, Psychology, Counselling, Behavioural or Social Science, or an equivalent combination of qualifications and experience
• Demonstrated experience working with children and families within community services
• Proven leadership capability, including the supervision, mentoring and development of team members
• Demonstrated ability to achieve service delivery outcomes and drive continuous performance improvement
• Strong stakeholder engagement skills, with the ability to build and maintain effective partnerships
• Current Queensland Driver's Licence
• Valid Working with Children Check (Blue Card)
• What makes a difference for you?
• Flexible work arrangements to support work-life balance
• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained
• A recognition and rewards platform , providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave , offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
• We'd love you to be part of our UnitingCare family
• Child safe, Child friendly
• UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:
• provide welcoming, safe and nurturing services for children
• implement measures to prevent child abuse and neglect within our services
• appropriately and immediately address child abuse and neglect if it does occur
• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme
• Diversity & Inclusion
• Our approach is simple - ever

Benefits

Additional Information

Local Service Manager | Intensive Family Support Service | Underwood / Beenleigh Employment Term: Permanent Full Time (76 hours per fortnight) Location : Underwood / Beenleigh Remuneration: $65.39 p/h + Super + NFP Salary Packaging (increase your take-home pay) Applications Close: Friday 3rd July 2026. Make a meaningful difference with UnitingCare Queensland At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience, and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people's lives. Your part in our UnitingCare team An exciting opportunity has become available for a Local Service Manager to lead the Beenleigh and Underwood Intensive Family Support teams. The Intensive Family Support Service assists complex, vulnerable families who are at risk of entering the Child Protection system. We are a voluntary service who visits families in their homes approximately once a week for up to 12 months, enabling us to work together to keep children safe and achieve family goals. In this role, you will provide strong leadership, practice supervision and guidance to service delivery teams, playing a critical role in ensuring high-quality, client-centred services are delivered in accordance with best practice standards and organisational objectives.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at unitingcareqld? Share your experience