Business Analyst - 12 month FTC

About the role

This role is responsible for documenting, standardising, and improving global sales processes across Commercial Operations. Acting as a bridge between Sales, Technology, and Operations, the Business Analyst will ensure processes are clearly defined, quality assured, and effectively embedded through training and documentation. The role plays a critical part in driving scalability, consistency, and operational excellence across the commercial organisation. Principal Accountabilities 1. Sales Process Documentation & Standardisation Document end-to-end sales processes across key workflows (e.g. lead-to-opportunity, opportunity-to-contract, renewal, forecasting) Create clear, structured process maps (e.g. BPMN, flow diagrams) to support global alignment Identify process gaps, inefficiencies, and inconsistencies, and recommend improvements Maintain a centralised, up-to-date process repository (e.g. Confluence / SharePoint) 2. Quality Assurance (QA) & Testing Define and execute QA frameworks for sales processes, systems, and workflows (e.g. Salesforce changes, automation) Develop test cases and test scripts aligned to business requirements Conduct user acceptance testing (UAT) and ensure outputs meet defined acceptance criteria Log, track, and resolve defects in partnership with technology and product teams Ensure all process changes are tested before deployment 3. Requirements Gathering & Business Analysis Work with stakeholders (Sales, Marketing Ops, Finance, Product, Technology) to gather and document business requirements Translate business needs into clear functional specifications and user stories Support prioritisation of enhancements based on business impact and feasibility Act as a key liaison between business users and technical teams 4. Training & Enablement Design and develop commercial operations training materials (e.g. playbooks, guides, process documentation) Deliver structured onboarding content for new joiners and ongoing training for sales teams Embed new processes and system changes through effective communication and training rollout Ensure documentation is clear, accessible, and aligned to user needs 5. Governance & Continuous Improvement Support the governance of commercial processes, ensuring adherence to defined standards Monitor process adoption and effectiveness using data and feedback Drive continuous improvement initiatives to enhance productivity and data quality Contribute to broader Commercial Operations transformation programmes Key Outcomes / Success Measures Documented and standardised core sales processes across key workflows High-quality QA and testing with minimal post-release defects Clear, well-adopted training materials across the sales organisation Improved process efficiency, consistency, and data quality Strong stakeholder alignment between business and technology teams KEY INTERFACES Sales Teams Commercial Operations Marketing Operations Finance Product & Technology Teams We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world's leading and most trusted price reporting, events, and intelligence service for the markets we serve. We're proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on. KNOWLEDGE, EXPERIENCE AND SKILLS We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly. Experience in a Business Analyst or similar role (ideally within Sales, Commercial Operations, or GTM environments) Strong process mapping and documentation skills Experience in QA, UAT, and testing frameworks Ability to translate business requirements into clear specifications Excellent stakeholder management and communication skills Strong attention to detail and structured thinking

Requirements

• Experience working with CRM systems (e.g. Salesforce)
• Familiarity with sales processes (forecasting, pipeline management, renewals)
• Experience using documentation tools (e.g. Confluence, Lucidchart, Visio)
• Exposure to Agile / product delivery environments
• If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.
• Our Values
• Created by our own employees to reflect some of the personal traits that Fastmarkets p

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Fastmarkets? Share your experience