Staff Software Engineer - US Remote

Responsibilities

• Technical Leadership
• Define and drive architectural decisions that span multiple teams and services, balancing long-term sustainability with near-term delivery needs.
• Identify and resolve high-priority technical risks, bottlenecks, and systemic issues across the platform before they become production problems.
• Own the technical direction of cross-team initiatives from inception through delivery, including design documentation, stakeholder alignment, and implementation.
• Establish and champion engineering standards, patterns, and best practices that improve consistency, reliability, and developer productivity organization-wide.
• Hands-On Engineering
• Contribute production-quality code to critical, high-complexity features and platform services using Python and React.
• Lead major refactors and modernization efforts, improving performance, observability, and maintainability of core systems.
• Write and review Kubernetes manifests, Helm charts, and CI/CD pipeline configurations (Jenkins, ArgoCD) to support reliable, repeatable deployments.
• Implement and promote automated testing strategies - unit, integration, and end-to-end - that maintain confidence in a fast-moving codebase.
• Mentorship & Engineering Culture
• Serve as a technical mentor and thought partner to senior and intermediate engineers, helping them grow through code reviews, design discussions, and informal coaching.
• Lead internal tech talks, brown bags, and documentation efforts to disseminate technical knowledge across the organization.
• Participate actively in the engineering hiring process, including technical interviews and calibration, helping raise the quality of the team.
• Model the behaviors of a high-trust, high-ownership engineering culture: bias for action, direct communication, and shared accountability for outcomes.
• Cross-Functional Collaboration
• Partner with Product Owners and QA leads to shape roadmap priorities through a technical lens, identifying dependencies and sequencing work for maximum impact.
• Communicate complex technical tradeoffs clearly to non-technical stakeholders, including engineering leadership and product management.
• Collaborate with DevOps and p

Benefits

Additional Information

What is PerfectServe? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers - spanning medical practices, hospitals, and health systems - and $100 million+ in annual revenue. PerfectServe's mission is to accelerate speed to care by optimizing provider schedules and routing communications - including messages, pages, calls, and alerts - to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians. Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach: In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration - the clear segment leader. PerfectServe also received two Best in KLAS awards in 2026 - one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years. At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact - everybody at PerfectServe contributes to important work that moves the business forward. If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place! PerfectServe is seeking a Staff Software Engineer to serve as a key technical leader across our engineering organization. This is a senior individual contributor role for an engineer who excels at solving complex, ambiguous problems and raising the technical bar across multiple teams. The Staff Engineer operates at the intersection of hands-on engineering, system design, and cross-functional influence - without the direct management responsibilities of a people-leader role.You will work closely with engineering managers, architects, and product leaders to shape technical strategy, drive adoption of engineering best practices, and deliver high-impact solutions in our Python- and React-based platform. This role is remote-friendly and org-wide in scope.

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