Processor

Benefits

Additional Information

Designation- Processor Key Expectations Deliver high standards of quality, accuracy, and timeliness across all assigned tasks. Consistently meet or exceed client Service Level Agreements (SLAs). Adhere strictly to SOPs, process guidelines, and compliance requirements. Demonstrate ownership and accountability for end-to-end task delivery. Actively participate in daily huddles, status meetings, and team discussions. Required Skills Process documentation & SOP creation Accountability & ownership. Analytical & Critical thinking skills. Good written and verbal communication skills are important. Strong attention to detail and ability to handle transaction-based processing. Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services). Role Description The Processor is responsible for processing activities related to client benefit plans as configured in organizational tools. The role involves performing SOP-driven transaction processing tasks with accuracy and consistency, while ensuring compliance with internal and client SLAs. The incumbent is expected to develop a clear understanding of client plan provisions by asking relevant questions and responding to client requirements in a timely manner. The role also requires maintaining updated SOPs and documentation, following predefined procedures, and ensuring performance metrics are consistently met or exceeded. Active participation in team huddles and status meetings is essential to ensure accurate delivery of assigned work. Education & Experience Education: Bachelor's degree in any discipline Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com . Alight requires all virtual interviews to be conducted on video.

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