1 Year Frontline Customer Service (Insurance Service Centre) - East - Up to $3800 #NKA

About the role

Location: PLQ Duration: 1 year contract Working Hours: Mon - Fri, 9 - 6 Salary: Up to $3800 + 1 month completion bonus Job Responsibilities: Manage walk-in policyholders' and Financial Representatives' queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time; Ensure unresolved issues over the counter are promptly followed up within stipulated time; Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners; Provide excellent customer service experience; Manage customer feedbacks/complaints with a good closure within the operational turnaround time. Other incidental "ad hoc" duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre; May be rotated amongst the different Service Centres; Undertake projects or other responsibilities as assigned Job Requirements: Minimum Diploma in any field and comfortable to work in Frontline Environment Applicant with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous. Ally (Kubota Ayako) CEI Reg. No. R26161457 EA Lic: 99C4599 Recruit Express Pte Ltd

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