IT Analyst

Responsibilities

• Incident and Request Management: ITSM
• Respond to and resolve technical support tickets promptly, ensuring proper categorization and documentation.
• Escalate unresolved issues to appropriate teams when necessary.
• Networking Support:
• Perform basic troubleshooting of passive networking components (cables, patch panels) and active networking devices (switches, routers, access points).
• Diagnose connectivity issues and escalate more complex network problems.
• System and Server Support:
• Assist with the basic setup, monitoring, and troubleshooting of ESXi servers and Windows-based systems.
• Support virtualization tasks, including server reboots and verifying VM health.
• Hardware and Software Support:
• Provide first-level support for desktops, laptops, printers, and other peripherals.
• Assist with software installation, updates, and licensing tasks.
• Monitoring and Maintenance:
• Monitor IT infrastructure components for performance and availability issues.
• Report and log identified issues to ensure proactive resolution.
• End-User Support:
• Provide on-site and remote technical support to end users for hardware and software issues.
• Educate users on basic troubleshooting techniques and IT best practices.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Basic understanding of:
• Passive and active networking concepts (LAN/WAN, switches, routers).
• ESXi server environments and virtualization basics.
• Windows operating systems and troubleshooting techniques.
• Skills and Competencies:
• Strong communication skills with the ability to assist users of varying technical proficiency.
• Problem-solving mindset with a keen eye for detail.
• Basic familiarity with ITSM tools ( ServiceNow).
• Ability to work effectively in a team-oriented environment.
• 2-3 years of experience in IT infrastructure support or related areas.
• Job Type: Full-Time
• Additional Requirements:
• Flexibility to work in shifts or on-call support, if required.
• Eagerness to learn and grow in a dynamic IT environment.
• Your ZEISS Recruiting Team:
• Saptarshi Chowdhury

Benefits

Additional Information

ZEISS in India ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS' success story in India is continuing at a rapid pace. Further information at ZEISS India . Job Title: IT Analyst Job Summary: We are seeking a skilled IT Infrastructure Support Engineer with excellent communication skills, basic knowledge of passive and active networking, and foundational understanding of ESXi servers and Windows operating systems. The ideal candidate will handle first-level IT infrastructure support and ensure the smooth functioning of IT systems while escalating complex issues to higher support tiers.

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