Customer Support Specialist with German & English (Remote - Antivirus Software)

Responsibilities

• Provide technical support and troubleshooting for antivirus software-related issues.
• Assist customers with app issues, ensuring they can use all available features.
• Offer guidance on how to use antivirus features effectively for optimal protection.
• Address customer inquiries, concerns, and account maintenance requests.
• Help with subscription management, including cancellations and refunds.
• Provide clear, step-by-step instructions to resolve technical issues and answer customer questions.
• Ensure customer satisfaction by delivering fast, accurate, and effective solutions.
• Document and track customer interactions in a clear and organized manner.
• Collaborate with the team to improve the customer support experience.
• Native or fluent German speaker with a strong command of English (Level B2 or higher).
• Previous experience in customer support or technical service.
• Excellent verbal communication skills with a customer-friendly attitude.
• Ability to troubleshoot technical issues over the phone in a clear and effective manner.
• Strong understanding of antivirus software and general cybersecurity knowledge is a plus.
• Comfortable working remotely and handling voice-based customer support.
• Ability to handle sensitive issues like cancellations and refunds with professionalism and empathy.
• Solid organizational skills and attention to detail.
• Compensation and Benefits:
• Work-Life Balance and Development:
• You will benefit from 21 days of paid annual leave and have opportunities for internal career advancement. Employees also receive access to digital learning platforms, digital HR services, and a well-structured onboarding process to ensure a smooth start.
• Additional Perks:
• We offer a special gift in the event of childbirth or adoption. Our culture includes regular employee engagement events, both in-person and virtual. You can also take part in our referral program with bonus incentives and enjoy various recognition and rewards initiatives.

Benefits

Additional Information

We are looking for a skilled and dedicated Customer Support Specialist to join our Antivirus Software Customer Support Project. This remote, voice-only position focuses on providing technical support, guidance, and assistance to our German-speaking customers, with English proficiency (Level B2 or higher) required for internal communication and support. As a key member of our team, you will provide technical service and support to our users, assisting with issues related to app functionality, subscriptions, account maintenance, cancellations, and refunds. You will guide customers through troubleshooting steps and ensure they get the most out of their antivirus software.

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Company Intel

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