Sr. Customer Solutions Manager, Aerospace and Satellite

About the role

Application deadline: Jun 21, 2026 Are you passionate about helping aerospace and satellite organizations harness the power of cloud technology and AI to accelerate their missions - from orbit to the edge? Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to join our Aerospace & Satellite team. In this role, you will serve as a trusted advisor to senior stakeholders at commercial space, satellite, and aerospace companies - shaping strategies that influence customer transformation initiatives and driving significant outcomes across multiple business units and lines of business through modern cloud solutions. As a Senior CSM in the AWS Worldwide Public Sector (WWPS) Aerospace & Satellite division, you will lead complex customer engagements with significant impact across multiple business outcomes. You will operate independently in dynamic, complex, and undefined situations - using high judgment and technical acumen to navigate incomplete information, make decisions despite uncertainty, and drive successful customer outcomes. You will work backwards from customer goals - whether that's deploying agentic AI workflows to automate satellite anomaly resolution, building generative AI-powered ground system operations assistants, modernizing telemetry and command platforms to fuel AI/ML insights, or accelerating launch readiness with intelligent automation - and own end-to-end execution across AWS teams to deliver results. We help aerospace and satellite companies understand best practices around adopting cloud-based solutions, migrating existing ground systems and mission-critical workloads, implementing AI/ML capabilities for space data processing, and building organizational cloud and AI fluency. The opportunity to guide space companies through the AI revolution - from foundational data readiness to deploying agentic systems that autonomously execute complex satellite operations workflows - is unprecedented. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. This position requires 25% - 40% travel dependent on geo and time of year. This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance. Key job responsibilities - Own & Influence: Lead complex customer engagements, to include Sales, Support, Solutions Architecture, Professional Services, and customer teams - acting as a trusted advisor to senior stakeholders and decision makers to deliver measurable business outcomes across multiple aerospace and satellite organizations - Drive Strategic Execution: Own end-to-end execution of strategic customer initiatives including change management and adoption acceleration, developing and executing cloud adoption roadmaps aligned with customer business milestones - such as constellation deployments, launch campaigns, or new service offerings - negotiating resources and priorities as needed and ensuring alignment across all stakeholder groups - Accelerate Value & Transformation: Drive significant outcomes that advance customer value and transformation objectives across multiple business units or lines of business - identifying opportunities for large-scale modernization, generative AI, agentic AI, and migrations that advance space missions and operational efficiency - Navigate Ambiguity: Operate independently in dynamic, complex, and undefined situations, using high judgment and emerging technologies to make decisions despite incomplete information and uncertainty - providing clarity and guidance to customers and internal teams - Enable & Govern: Design enablement programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare aerospace customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence - including real-time, hands-on customer demos and workshops leveraging emerging technology - Advocate & Advise: Serve as the customer's trusted strategic advisor and their voice within AWS, communicating with senior customer stakeholders from technical leads to business executives - providing actionable customer insights and feedback that inform AWS service improvements, including aerospace-specific service teams - Build, Scale & Mentor: Leverage emerging technologies to proactively build, optimize, and scale mechanisms that eliminate non-differentiated work and enable scalable execution across multiple customer engagements - developing technical best practices and approaches that enhance team capabilities and mentoring within and across teams to elevate performance A day in the life As a Senior CSM on the AWS Aerospace & Satellite team, you'll serve as the trusted strategic advisor and central connector between space industry customers and AWS teams. Your day might include facilitating strategy sess

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