Sales Associate

Responsibilities

• Providing exceptional standards of customer experience surpassing customer expectations at every opportunity by following the Company's policies and SOPs.
• Demonstrating and reflecting the the craftsmanship behind our teas through customer service, attitude, dress code and behaviour.
• Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service.
• Participating in, and representing TWG Tea UK at all times, and during promotional events and activities in particular.
• Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance.
• Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets.
• Actively ensuring merchandise presentation reflects VM standards and general tidiness and cleanliness of the boutique at all times.
• Playing an active role in replenishing stock according to TWG tea UK procedures and policies.
• Collaborate with the team in organizing the product in the stock room including participating in stock takes and helping to keep the stock room tidy and clean.
• Attending and participating in all store meetings and training events as required ensuring good communication is maintained.

Requirements

• Demonstrable success gained as a Sales Associate with a recognised luxury brand
• Excellent communication skills both written and verbal
• Fluent English, a second & third language would be ideal
• Demonstrable sales skills
• Knowledge and understanding of the luxury market and customer service.
• Successfully able to handle multiple demands and competing priorities
• Seeks opportunities to be proactive and pre-empt client needs
• Demonstrates respect and politeness and regularly exceeds customer expectations
• Shows innovation and initiative in setting customer care standards
• Team player
• Strong attention to detail
• Able to work flexibly, embrace and manage change
• Well groomed and demonstrate an attitude of professionalism, conscientiousness and reliability
• Enthusiastic, self-confident and self-confidence and professionalism is maintained under all circumstances
• Prepared to go the extra mile to achieve targets.
• Job Type: Full-time
• Retail sales: 1 year (preferred)
• luxury retail: 1 year (required)
• Work Location: In person

Benefits

Additional Information

-----FULL TIME --------------- TWG Tea offers close to 1000 luxury teas from 45 different countries, all hand-blended in Singapore and has one of the largest selections in the world. Our tea experts travel across the globe to source the finest teas. This relentless quest has also meant fruitful direct contact with planters, yielding some wonderful teas. We are looking for someone who is energetic, customer/detail orientated and a massive team player.

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