Senior Practice Manager Orthopedics Sports Medicine

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Primary City/State: Scottsdale, Arizona Department Name: Admin-BSMS Work Shift: Day Job Category: Clinical Support A network with resources for leaders with vision. Our leaders are at the front of the health care transformation, planning the future of Banner Health. If changing health care for the better sounds like something you want to be part of, we want to hear from you. Our High-Performance team consists of orthopedic and sports medicine physicians, PT's, ATC's, strength and performance staff, biomechanist/sports scientists, sports nutritionists, mental health/mental skills coaches, and sport specific skill development coaches. This team of professionals evaluate athletic performance and movement to understand each performer and develop personalized strategies and programs for all sports and age levels. As a Senior Practice Manager , you will have the opportunity to combine your love of patient care with your ability to rally and motivate a team. You play a critical role in the positive patient experience as you support the daily operations and short and long term strategy. Location: Banner Scottsdale Sports Medicine -7400 N Dobson Rd. Scottsdale, AZ Schedule: Monday - Friday between the hours of 7:00am - 5:00pm Exempt Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care. POSITION SUMMARY This position manages the day-to-day operations of a large or multi-site outpatient clinic, health center or a complex procedural practice and takes complete ownership for the successful operations including financial, employee engagement and retention, and patient experience. Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way. Works in a strong dyad or triad relationship with the physician practice lead(s) and/or clinical leadership on staff, leader and provider recruitment, development and retention. Collaborates with all Banner leaders in the market and the medical group to provide seamless and integrated service to our patients. Partners with market manager to build and maintain community partnerships /relations and seeks new ways to work together that builds Banner's market share and brand. Partners with Public Relations and Marketing to support location, provider and/or specialty promotion which includes responsiveness to requests for information from PR/Marketing; identifying and securing providers for media relations opportunities; and providing staff for events that drive exposure/outreach in the community. CORE FUNCTIONS 1. Responsible for strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Prepares and executes budget; monitors and approves payroll, ordering of supplies, and inventory. Also ensures accurate charge capture. 2. Provides exceptional leadership and promotes teamwork and collaboration. Creates an environment that supports high employee and physician engagement. Strategically selects, on boards, continuously develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and physicians. Maintains competencies to function in any of the staff roles as needed in order to support efficient operations. If in a clinical capacity, the incumbent must possess the appropriate licensure to function in the role. 3. Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the compliance liaison in designated practices. 4. Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources. Resolves problems relating to the physical plant on a day-to-day basis to ensure the environment support our employee's engagement and meets our patients' expectations. 5. Collaborates with market manager to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support Banner's desired brand positioning. Partner with Public Relations and Marketing to support location, provider and/or specialty promotion. 6. Continuously monitors the operations and workflow and revises operational procedures as necessary, in alignment with system practices, to ensure efficiency and drive extraordinary results. Constantly identifies and implements areas for improvement and efficiencies including identified quality indicators. Develops and maintains

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