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Head of IT Support Services

External
University College Birmingham logoUniversity College Birmingham · Birmingham, UK
£49K–£57K/yrFull-timeOn-site1mo ago30+ days old, may be filled
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About the role

University College Birmingham is a leading institution dedicated to excellence in teaching, learning and innovation. With a diverse and growing community of students and staff, we are committed to delivering outstanding digital services that empower learning, collaboration, and discovery. As we continue to expand our digital capabilities, we are seeking a professional and experienced Head of IT Support Services to lead the strategic development, resilience, and security of our technical support services. The role is responsible for ensuring reliable, efficient, and responsive IT support for staff and students, aligned to institutional priorities, digital transformation programmes, and service excellence standards. The ideal candidate will have substantial experience of working as a leader within IT Service roles, and will have managed and lead high performing teams, projects and change across institutions.

Benefits

Generous allocation of annual leave 29 days' paid leave per year12 Bank Holidays & Concessionary DaysExcellent Local Government Pension Scheme Employer Contributions - 20.9%Subsidised private healthcare provided by Aviva including a Digital GP Service.Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement supportAnnual health MOTs with our Registered NurseExcellent staff development opportunities including professional qualification sponsorshipA variety of salary sacrifice schemes including technology and cycle.Heavily-subsidised on-site car parking in central BirminghamFree on-site gym membershipExtra Information:All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.Closing Date - Sunday 7 June 2026.Interview Date - Wednesday 17 June 2026.Please click APPLY to be redirected to our website to complete an application form.

Additional Information

Job Title: Head of IT Support Services Location: Birmingham Salary: £48,822 - £56,535 per annum - SS9 Job type: Permanent, Full time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating.

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Head of IT Support Services at University College Birmingham