Solutions Architect - Service Provider (Req#1051)

About the role

*Candidates MUST BE geographically located within the Northeast region of the United States (Preferred Location: Boston, MA)* The ePlus Service Provider Group (SPG) is seeking a highly skilled and motivated Solutions Architect to join our dynamic team, supporting telecommunications customers across the Northeast. This individual will serve as a trusted technical advisor to service providers, including telcos, cable operators, consortiums, electrical cooperatives, and municipalities. The ideal candidate will possess deep technical expertise in high-end routing and optical networking, with a strong focus on next-generation MPLS and optical transport architectures. Key technologies include Segment Routing (SR-MPLS), Ethernet VPN (EVPN), Dense Wavelength Division Multiplexing (DWDM), and Reconfigurable Optical Add-Drop Multiplexers (ROADMs). The Solutions Architect - Service Provider will be 1:1 aligned with a dedicated Account Executive, working together to engage customers, assess their current network environments, and define future-state designs. Responsibilities include customer presentations, onsite whiteboarding sessions, Original Equipment Manufacturer (OEM) and platform selection, BOM creation, and drafting Statements of Work (SOWs) for professional services engagements. This is a high-impact, customer-facing pre-sales role that blends deep technical guidance with strategic engagement to support and close complex, high-value business opportunities.

Responsibilities

• The essential functions of this position include:
• Provide technical expertise/credibility to account team on designated focus area
• Conduct customer presentations on ePlus value proposition and technical solution sets for assigned accounts and focus areas
• Assist sales account managers with overall account planning, as it relates to technical aspects of hardware, software, and services opportunity development
• Assist sales account managers with project management for complex presales engagements
• Complete technical sections for RFP/RFI/RFQ responses for assigned accounts
• Assist account teams with collecting customer business and technical requirements and determining ePlus recommended solution(s)
• Develop solution architecture and detailed line-item configurations/bills of material (BOMs)
• Develop proposal and/or presentation of recommended solutions
• Assist with technical scoping/review for Statements of Work (SOWs) for assigned accounts
• Function as liaison to end-user customer technical staff regarding solution and implementation specifics
• Function as a liaison between the sales team and professional services organization to vet solution recommendations and to complete technical portions of the SOW, as appropriate
• Function as technical liaison and ePlus ambassador with field OEM sales and technical teams
• Assist sales management with mentoring of junior sales account managers as it relates to overall opportunity management and technical solution set
• Conduct knowledge transfer with team members around solution updates, implementation lessons learned, etc., as relevant
• Assist ePlus sales team in dealing with customer satisfaction issues surrounding technical aspects of a recommended solution & its implementation or deployment, as needed
• Assist in developing customer get-well plan, if applicable
• Assist sales and services management in identifying candidate solution areas for ePlus development or investment
• Complete training, per development plan, and maintain certifications in accordance with focus area
• Assist Services Director with helping improve procedures and functions
• Ensure appropriate coverage for in-process opportunities while out of office for training, vacation, PTO, etc.
• Participate in weekly team planning conference calls
• Complete administrative tasks (expenses, time reporting) in a timely fashion
• Travel up to 50% may be required

Requirements

• Technical Expertise:
• Extensive hands-on experience with one or more of the following high-end routing platforms (or other OEM equivalent), including:
• Cisco ASR 9000 / 1000 Series, NCS 5500 Series
• Juniper MX, PTX, and ACX Series
• Nokia 7750 SR, 7950 XRS, and 7250 IXR Series
• Ciena SAOS platforms
• Strong background in optical networking technologies, specifically:
• DWDM (Dense Wavelength Division Multiplexing)
• OTN (Optical Transport Network)
• ROADMs (Reconfigurable Optical Add-Drop Multiplexers)
• Deep protocol-level knowledge, including:
• BGP, MPLS, IS-IS, OSPF, and EVPN
• Proven ability to integrate routing and optical technologies into cohesive network solutions
• Practical experience designing and deploying large-scale networks for service providers
• Solid pre-sales engineering background, with responsibilities such as:
• Direct involvement in OEM and platform selection
• Demonstrated success in developing Statements of Work (SOWs) for services engagements
• Experience in 1:1 alignment with an Account Executive to drive strategic customer engagements
• Professiona

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at eplusinc? Share your experience