Service Commercial Manager, APAC

Responsibilities

• Manage and maintain a comprehensive understanding of service contracts, including terms, pricing, and business cases
• Establish and track KPIs; monitor and analyse contract performance (revenue, cash flow, cost, profit, SLA adherence)
• Identify opportunities for revenue growth and margin improvement through renewals, upselling, and contract variations
• Ensure effective asset-to-contract alignment and minimize spare parts leakage
• Oversee commercial mechanisms (price revisions, reconciliations, service credit calculations) and support penalty mitigation strategies
• Ensure contractual obligations are correctly cascaded internally and across the supply chain
• Lead contract reviews with customers and internal stakeholders
• Proactively manage risks and opportunities across the contract portfolio
• Drive continuous improvement initiatives focused on profit, cost, and cash optimisation
• Support sales teams with contract negotiations, revisions, and drafting within financial and legal guidelines
• Develop and manage contract renewal timelines to ensure timely and optimal outcomes
• Build and maintain revenue, profit forecasts, and demand planning models
• Ensure accurate installed base data management (hardware/software lifecycle)
• Contribute to improvements in contract templates and service offerings

Requirements

• Bachelor's degree in Engineering, Finance, Law, or related field
• Proven experience managing commercial portfolios (~£40m or equivalent)
• Strong track record optimising large-scale contracts (£10m+) with measurable margin and revenue improvements
• Experience influencing stakeholders in a matrix organisation
• Background in engineered products, preferably with aftermarket/service exposure in B2B or B2G environments
• Skills & Expertise
• Strong commercial and financial acumen, including cost management
• Expertise in pricing, negotiation, and contract drafting
• Solid understanding of contract law
• Experience in project/programme and change management
• Strong risk management capability
• Familiarity with SAP or similar ERP systems
• Excellent analytical and problem-solving skills
• Key Competencies
• Self-motivated, results-driven mindset
• Strong decision-making ability using data and insights
• Excellent stakeholder engagement and collaboration skills
• Ability to influence and challenge constructively
• Outstanding written and verbal communication skills in English
• Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

Benefits

Additional Information

We are seeking a highly driven Service Commercial Manager to oversee a complex portfolio of service and maintenance contracts across the Asia-Pacific region . In this pivotal role, you will act as a key commercial lead, ensuring contracts deliver expected performance, margins are achieved or exceeded, and opportunities for growth and improvement are maximized. You will work cross-functionally to manage risk, enhance contract terms, and ensure customer expectations are consistently met.

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Company Intel

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