IT Systems Users Administrator & Analyst

Benefits

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Pay Range: $32.05 - $42.73 While reporting to a Technology Services Manager, the Team Leader is responsible for the performance (quality and quantity) and work assigned to a team within the technonogy services department. Works closely with department manager to ensure all departmental tasks are performed within established timeframes. Administer, maintain, and recommend improvements on assigned systems. Handles more complex tasks within the department. Responsible for Project Management of special projects as assigned. Responsible for supervision of a team of 4 to 8 staff members. Education and Experience: Associates degree in an Information Technology related discipline or equivalent education and experience 5+ years information technology work experience including 3 years minimum work experience in User Account Administration Skills and Abilities: Experience with business continuity planning, testing, auditing, and risk analysis. Experience with Microsoft Active Directory administration and other operating systems. Experience administrating application specific user accounts and permissions. Must possess analytic skills. Comprehensive understanding of Microsoft Office. Specifically MS Word and MS Excel. Unique Job Characteristics and Requirements: May require nights and weekends. Requires a valid driver's license. Tasks Performed: 30% Research, analyze and resolve complex problems / issues related to the deparments activity. Assist other department staff by handling escalated customer issues and answering questions. 25% Assists all lines of business with user account administration and management for core applications. This will include service pack installation, health checks, licensing, adds, moves and deletes. 20% Make daily decisions regarding the assignment of work and the coordination of workflow. 10% Responsible for project management of special projects when assigned. 10% Responsible for updating and managing department process and procedures in knowledgebase. 5% Other duties as assigned. Physical Requirements: Communicate effectively with internal and/or external customers Stationary 75% of time or greater Move Objects to Maximum 10 lbs Why Work at NBT At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community - because your success drives our success. Wellbeing At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. Community Involvement NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. Culture NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued. Career Development Whether you're just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

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