Spec, Patient Account Receivable

Responsibilities

• Perform collections and research activities on patient account receivables by working with patient/families to determine appropriate resolution
• Generate option letters on accounts following insurance denial or notification of balance and follow through to resolution
• Generate financial assistance applications, manage the review process, track results and follow-up with patients
• Provide timely and professional communication with patients, families, co-workers, etc.
• Process PFA documents, bankruptcy notifications and return mail
• Create adjustments on assigned balances following the established policies and procedures
• Arrange for device shipment or pick-up with Customer Service
• Work accounts flagged for Collection Agency to provide necessary documentation as requested
• Arrange for Self-Pay of device, supply and accessory purchases
• Generate manual invoices/quotes and work accounts classified as specialized billing (Embassy, CHOP, Mexico, Canada, Trust Fund, etc.)
• Other duties and projects assigned.

Requirements

• High school diploma or equivalent required
• 2+ years of experience in customer service, billing, collections, insurance within medical/healthcare environment preferred but not required.
• Experience working with high-dollar DME preferred
• Bilingual in English/Spanish preferred
• Experience with medical benefits and explanations of benefits (EOBs) preferred
• Excellent customer service and communications skills
• Strong attention to detail
• Ability to function in an independent work environment and organize/prioritize workload
• Innovative thinking/problems solving skills
• Ability to develop and maintain positive working relationships
• Proficiency with Microsoft Office required
• Billing database software experience preferred
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
• US Benefits at Baxter (except for Puerto Rico)

Benefits

Additional Information

This is where your work makes a difference. At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job-you will find purpose and pride. Your Role at Baxter: As the Patient Accounts Receivable Specialist, you will work with patients to resolve balances or determine appropriate alternate resolutions (self-pay, financial assistance, device return, etc.) and manage the selected process through to completion within our Respiratory Health Division.

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