AMS Unit Leader - 18678
External
Metlife · US$56K–$99K/yrFull-timeRemoteToday
Compliance
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About the role
Lead and coach a team that investigates disability and absence claims, ensuring adjudication accuracy, compliance, and strong customer experience. Manage performance, training, quality reviews, call monitoring, and administer concurrent claims (e.g., STD, FMLA, PFML). Escalate issues and drive process improvements to meet business objectives and expense targets.
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