Sr. Manager, Accommodations and Leave Management

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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The HR Service Delivery team is seeking a collaborative, innovative, and results-driven Senior Manager, Human Resources to lead Comcast's Disability, Leave of Absence, and Accommodations programs. This role provides strategic and operational leadership for high-volume, compliance-driven services, delivering a consistent, equitable, and compliant employee-centered experience that supports business outcomes in a collaborative, agile environment focused on operational excellence, continuous improvement, and innovative HR solutions. The Senior Manager serves as a trusted HR partner to business leaders and HR stakeholders, building strong relationships, developing a deep understanding of the business environment, and delivering insights that inform decision-making, mitigate risk, and enhance service delivery. The role partners closely with Employee Relations, Legal, Business Unit HR, Benefits, HR Centers of Excellence, Corporate Technology, and external vendors to deliver practical, business-aligned solutions. This role is responsible for the oversight and evolution of Disability, Leave of Absence (LOA), and Accommodations programs and services, with accountability for ensuring standardized, aligned, and compliant administration across internal teams and external vendor partners in accordance with federal, state, and local regulations, including ADA/ADAAA and FMLA. The Senior Manager serves as a subject matter expert and escalation point for complex cases, exercises sound judgment, and drives consistent policy application aligned with EEOC guidance and enterprise standards. As a senior leader within HR Service Delivery, this role advances automation, process modernization, and standardized and scalable policy execution to improve efficiency, accuracy, and self-service capabilities while maintaining business continuity readiness. The role drives continuous improvement through process optimization, technology enablement, and the responsible use of AI-enabled solutions. The Senior Manager leads and develops a team of managers and professionals, fosters an inclusive and high-performing culture, and leverages data-driven insights to strengthen operational effectiveness, quality, and scalability. This position has a significant impact on employee-centered experience, compliance outcomes, and business results and requires the ability to balance regulatory complexity, operational demands, and evolving business needs in a fast-paced environment. Candidates must be located within commuting distance of Philadelphia to support regular in-person collaboration and business needs. Job Description Core Responsibilities: Provides strategic and operational leadership for Disability, Leave of Absence (LOA), and Accommodations programs and services, ensuring standardized, compliant, and equitable delivery at scale. Acts as a trusted HR partner to business leaders and HR stakeholders, building strong relationships, understanding business needs, and delivering insights that inform strategy, mitigate risk, and enhance service delivery. Develops leaders and team members across levels through coaching and mentorship, fostering a culture of inclusion, accountability, and sustained high performance. Oversees third-party vendor partners supporting LOA and Accommodations services, including performance management, service delivery governance, issue resolution, and continuous improvement. Serves as a subject matter expert and escalation point for complex regulatory matters (e.g., ADA/ADAAA, FMLA, Short- and Long-Term Disability, state leave laws), engaging Employee Relations, Legal, and key stakeholders as needed. Ensures enterprise-wide consistency in the interpretation and application of policies, aligned with regulatory requirements, EEOC guidance, and enterprise standards. Advances return-to-work (RTW) coordination strategies and programs, ensuring effective reintegration, compliance, and alignment with business and employee needs. Leads complex, cross-functional initiatives, balancing regulatory requirements, operational readiness, timelines, and stakeholder expectations. Manages service capacity and performance to meet service level, turnaround time, quality, and compliance targets while adapting to evolving business demands. Drives ope

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