Customer Experience Internship, Managed Logistics

Requirements

• Minimum Qualifications: Currently enrolled in an undergraduate degree program OR graduate degree program in good standing at an accredited college or university.
• Must be able to work 15-20 hours a week during the school semester.
• Preferred Qualifications: Junior or Senior level preferred
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, etc.)
• Willingness to work flexible hours
• This position is not eligible for employment-based sponsorship.

Benefits

Additional Information

Job Title: Customer Experience Internship, Managed Logistics Department: Customer Service & Contact Center Operations Country: State/Province: City: Full/Part Time: Part time Job Summary: Under close supervision, this position will gain hands-on experience providing an exceptional customer experience. This role learns to embody a customer-centric focus and partner with internal teams to provide timely communication and a high-quality experience. This role will gain exposure to operational workflows, relationship management, and technology integration within a transportation setting. Job Description: Key Responsibilities: - Gain exposure and understanding of the transportation industry - Work with a managed client base to continuously improve shipment operations, such as automated tracking, online booking/shipment management, communication on accessorials, and offering solutions based on shipping patterns and needs - Build an understanding of operational considerations (capacity, seasonality, pricing, etc.), key performance indicators, and customer needs that influence freight movement, growth opportunities, and customer interactions - Observe and practice account management strategies through understanding J.B. Hunt service offerings, market impacts, and scorecards to be able to identify correlated solutions J.B. Hunt can provide - Learn about the technology and tools J.B. Hunt leverages to streamline workflows and enable customer access to order management

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