Sr Associate - Client Success

Benefits

Additional Information

Role Title: Senior Associate- Client Success Location : Bangalore/Gurgaon Working Hours: UK (13:30-22:30 IST / 15:00-00:00 IST) and US hours (17:30-02:30 IST / 18:30-03:30 IST [DST]), rotational UK/US shift Years of Experience: 7-10 years Role Purpose : Join a dedicated Client Success team to support business-as-usual activities and future business initiatives. The role involves supporting product usage, developing operational processes and delivering exceptional client service. Required Qualification: Engineering or equivalent IT degree Mandatory Expertise - Strong fundamentals in relational database management systems (RDBMS) with hands-on experience in PL/SQL, SQL Server 2008/2012/2016 (T-SQL) and exposure to deployment/source control tools (Jenkins, Octopus, SVN, GIT, TFS) - Excellent communication and interpersonal skills, with the ability to explain complex concepts simply and manage client expectations - Experience in analysing application log files and exposure to web services, APIs and SFTP processes - Basic understanding and prior experience in capital markets, asset management operations or investment banking - Demonstrates a strong appetite to learn about AI and proactively apply AI solutions to business challenges. Added Advantage - Certification in SQL or Oracle - Knowledge of any scripting language (Python, JavaScript, etc.) - Exposure to AWS or Azure cloud technologies Key Deliverables/Tasks - Support business-as-usual activities, ensuring application uptime and smooth operations, with a client centric mindset focused on anticipating client needs and providing proactive solutions - Troubleshoot, investigate and resolve data, application, API and SFTP issues reported by users, using thorough log analysis and complex database investigation - Coordinate with Asset Manager users and Brokers to understand their requirements, working on data/configuration changes and making confident decisions to enable effective solutions and high customer satisfaction - Own the process for data/configuration changes in the production environment, requiring strong SQL skills and analytical ability; utilise change/release management systems and suggest process improvements - Ensure accuracy in documenting production issues and uploading them promptly to the knowledge base - Work on technical implementation projects for new clients and collaborate with the implementation team on new client requirements - Conduct demos and training sessions for clients, maintaining a regular rhythm of communication and tracking client requests and queries - Collaborate with the Product Management, Account Management and Implementation teams to contribute to application stability and future vision - Work closely with Development and Testing teams on new product development and enhancements (e.g. via JIRA and parallel projects) - Peer review SQL code and provide constructive feedback to colleagues - Exhibit strong problem-solving and critical thinking skills, prioritising tasks effectively and adapting to high pressure situations - Foster collaboration and teamwork, providing feedback to peers and mentoring junior team members - Show a growth and learning mindset by seeking continuous improvement and new skills, and using feedback constructively - Apply technical troubleshooting skills, including RDBMS concepts, SQL, API/SFTP setup, log analysis, and familiarity with JSON/XML files and error codes Mandatory Attributes - Cultural awareness and inclusion, respecting diverse perspectives and adapting communication styles as needed - Commitment to continuous learning and professional development - Product and industry knowledge, with the ability to tailor solutions to client requirements and stay updated on industry developments - Data analysis and reporting skills, using SQL, Excel and AI tools to interpret client data and derive insights - Process optimisation experience, with a focus on identifying and improving inefficient workflows and implementing automation. Ability to explore the potential of AI within the role. - Ability to remain focused and calm under pressure, balancing urgency and accuracy - Strong attention to detail, consistently producing high-quality work and thoroughly reviewing tasks for precision Euronext Values Unity - We respect and value the people we work with - We are unified through a common purpose - We embrace diversity and strive for inclusion Integrity - We value transparency, communicate honestly and share information openly - We act with integrity in everything we do - We don't hide our mistakes, and we learn from them Agility - We act with a sense of urgency and decisiveness - We are adaptable, responsive and embrace change - We take smart risks Energy - We are positively driven to make a difference and challenge the status quo - We focus on and encourage personal leadership - We motivate each other with our ambition Accountability - We deliver maximum value to our customers and stakeholders - W

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at hrhub? Share your experience