Customer Service Representative

Responsibilities

• Supporting customers with policy administration queries across a range of servicing tasks
• Processing policy amendments, top-ups and maintenance activity accurately
• Managing trust-related administration, including trust forms and associated updates
• Maintaining accurate customer records across internal systems
• Communicating clearly with customers and colleagues through written channels and occasional outbound calls
• Following internal processes and regulatory requirements to support good customer outcomes
• Working closely with teammates to resolve queries and keep work moving efficiently
• Contributing to a positive team environment while learning new processes and systems
• Who we're looking for:
• Strong written and verbal communication skills
• Good administration skills and a high level of attention to detail
• Confidence working with systems and learning new processes
• A customer-focused mindset and a collaborative approach
• The ability to prioritise tasks and manage your workload effectively
• A reliable, professional approach and strong day-to-day behaviours
• Previous experience in customer service, administration or another transferable environment
• Experience in financial services or insurance would be helpful, but is not essential
• Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer - both for our own products and at a range of high street stores and online
• We're creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
• At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.
• We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
• It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

Benefits

Additional Information

We're looking for a Customer Service Representative to join our growing Customer Admin team in Hove. This is a hybrid role where strong communication, attention to detail and a positive approach matter most. You don't need to come in with specialist product knowledge - full training will be provided. If you've got transferable experience from administration, customer service or another process-led environment, we'd love to hear from you. The role is on a full time basis and attracts a salary of £24,720.

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